Victor "Vic" Piorro Email & Phone Number

Purcellville, Virginia, United States

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West Palm Beach, Florida Area

A am a licensed real estate salesperson and a member of the National Association of REALTORS®, the largest trade group in the country

West Palm Beach, Florida Area

A am a licensed, full-time professional real estate agent who represents buyers or sellers in real estate transactions. I am also a member of the National Association of REALTORS®, the largest trade group in the country.

West Palm Beach, Florida Area

Technical Solutions Manager in IBM's Strategic Outsourcing organization (Complex Engagement Services), with over 30 years’ experience in the Information Technology (IT) Industry. In my current role I am responsible for the development and sales of IBM Strategic Outsourcing solutions directly to our clients. I lead multinational, multiple discipline teams of subject-matter experts, using a combination of IBM standard and custom solutions offerings and orchestrate the development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet my client’s business and technical requirements and fulfill IBM's obligations. My leadership role provides the foundation of the IBM solution that influences our sales teams, human resources, C&N and delivery strategies. I own the definition of the services solution components, am accountable for the overall success of the engagement and am the primary source of IBM Global Services engagement management and solution design across all product components and technical disciplines.Key positions have included senior customer executive interfacing roles, proposals and contract negotiations (several > $Billion deals, including IBM's largest to date at over $7B), solution architecture and strategy development, leadership of technical solution teams, external sales and several direct people management assignments (IBM Data Center Manager at customer's World Headquarters locations - Unisource Worldwide Inc in Windsor Ct. & Ryder Systems Inc. "Ryder" in Miami).

West Palm Beach, Florida Area

Directed client engagements from beginning to end - addressing the qualification and requirements proposal life cycle, through the implementation hand-off phase of the engagement to the Delivery teams. Led and developed detailed technical solutions for complex outsourcing engagements.• Executed the DEM roles both in eBiz and later in the Strategic Outsourcing arena.• Successfully lead the Delivery Engagement effort for the Mainframe portion of a multi-billion dollar outsourcing agreement signed in September 07 (IBM’s largest mainframe deal at that point).• Lead DEM on General Motors, Medtronic, Dow, Chubb, MetLife, Ameriprise eBiz accounts and many other commercial engagements.• Department lead on Virtual Server Services (VSS) engagements. • Key contributor the custom General Motors engagement model (GoFast). • Developed custom cost solution model for General Motors account.

West Palm Beach, Florida Area

• IBM Server Services site Manager at Ryder Systems, Inc. World Headquarters location in Miami, FL. In addition, also maintained a separate IBM location office managing Internal IBM Support groups.• Responsible for Server Services technical support on UNIX and CISC for Ryder Corp. and IBM (internal) - 27 direct reports.

Lexington, Kentucky Area

• Solutions Architect - focusing on Distributed Systems (UNIX, CISC & NT), Networking, SAP, SAN & ESS/Shark, IBM SP2 and others

Lexington, Kentucky Area

• Lead for entire RS6000/SP systems team for large commercial outsourcing customer. • Obtained certification and then designed and successfully implemented the largest IBM SP/2 HACMP (High Availability) cluster at that time.

Hartford, Connecticut Area

As the single IBM manager at a remote customer HQ location, Unisource Worldwide, Inc. was responsible for all personnel management (15 direct reports) and data center activity which had been recently outsource to IBM.• HP environment servicing 24 remote customer sites. • Successfully relocated (physical) entire datacenter to IBM Southbury, CT. facility. • Directly managed staff of 9, plus contractors, made up entirely of individuals new to IBM, six of which I hired. • Temporary position through completion of Transition and into Steady State delivery support.

Hartford, Connecticut Area

Program manager responsible for establishing Service Level Management and all Systems Management Controls processes for newly outsourced commercial account; 5 divisions of United Technologies Corp (UTC) - Sikorsky Aircraft, Carrier Global Corp., Otis Elevator, Hamilton Standard and Norden Systems.• Worked directly with all levels of both client's and IBM's IS management, including corporate CIO. • Designed and developed a spreadsheet-based program used to track, analyze and report system performance for all contract deliverables - Service Level Agreements (SLAs).

Hartford, Connecticut Area

IBM’s focal representative for customers in the Engineering, Manufacturing and Process industries. • Established professional relationships with all levels of customer management, including CEOs.• Successfully negotiated, on customer's behalf, first IBM US authorization permitting purchase of PS/2 equipment intended for export to European customer locations.• Successfully negotiated keeping a large manufacturing client "all IBM", during transition from mainframe to a midrange environment.

Poughkeepsie, New York

Team leader for all activity associated with each sub-assembly (logic, array, power and Thermal Conduction Module (TCM) boards) to ensure achievement of target dates and cost data integrity, in support of all phase estimates, business plans, case studies and "sizings". Coordinated activities between Poughkeepsie, NY.; Yasu, Japan; Sumare, Brazil; Montpelier, France and Toronto, Canada. Hosted remote plant liaison visits. Presented and made recommendations to senior/executive level management.• Established standard format used for cost variance analysis.• Completed announcement level estimates for all sub-assemblies, with 100% first-time, plant manager approval.

Poughkeepsie, New York

Generated all costs associated with the Thermal Conduction Module (TCM) for S/390 technology. Presented TCM technology and added value variance analysis to all levels of plant management.• Awarded Joint Invention Disclosure for an improved TCM Cold Plate design.• Established standard approach (Lotus 123 based) for generating sub-assembly costs.

Poughkeepsie, New York

Coordinated Mainframe Systems data processing capital and I/O requirements. • Presented justifications to corporate, finance and engineering management. • Tracked equipment availability and interfaced with vendors and suppliers. • Evaluated 'Suggestion Program' submissions.

Poughkeepsie, New York

Provided technical support for S/370 mainframes. Responsible for workload management and resource distribution. Interfaced with executive plant management in weekly status meetings. Was member of team who visited customer locations to perform difficult customer upgrades and problem resolution. • Received several Suggestion Awards which significantly improved our overall processes.

Poughkeepsie, New York

Test and debugged IBM S/370 Mainframe Systems (308x) prior to customer shipment.

Business/Commerce, General

Took general business, business law and economics courses. While working fulltime and attending classes in the evening, achieved 67.

Electronics Engineering, Electrical And Electronics Engineering

Activities and Societies: Graduated in top 3% of my class with a 3.89 GPA. Member of Alpha Chi Honor Society.Additional Education Notes.

Education record

Education record

Education record