Vic Predel Email & Phone Number

Falls Church, VA, US

- Manage the activities associated with moving changes between environments, opening-up incidents and change requests in ServiceNow, reviewing job status and GO/NOGO readiness for the deployment and implementation of any release for: VIE, RIC, FIR, HSH and VDIF VA applications.- Produce ICAMP CRISP Vulnerability reports and follow thru with fix.

Houston, Texas, US

-Working on the Federal Reserve IT Services side, ITSM BMC data model for integration of Change, Release and Configuration Management in a BMC Remedy / ADDM / Atrium 8.1, Oracle 11g, Weblogic 10.3.2 and Websphere 7.0 FP15 multiple Data Center environment. Supporting over fifteen US Treasury large web applications:Pay.gov, GWA, ITS, OTCnet, TRES, IPAC.

Round Rock, TX, US

-Managed Change Control staff, processes and systems ( SalesForce, Mercury ITG / HP PPM, Subversion etc.) covering eight global locations for twelve enterprise applications in Oracle R12.04, Java JEEE, XML, UNIX and LINUX environments --Planned, organized and managed CM tool improvements and report generation.-Developed end-to-end patch cycle process.

Worldwide, OO

UFMS Change Manager - Responsible for estimating the complexity of the UFMS change requests, analyzing business and technical level of effort required by development, DBA team and the testing/verification of the proposed change for the Health and Human Services (HHS) division of Federal Government in an Oracle 10g and Mercury ITG environment.

Mclean, VA, US

• As a senior member of the Helix Horizontal Interfaces team, worked closely with Infrastructure, Design, Web Services Development (JAVA, XML, Weblogic Application Server, WSDL, Hub Service, UNIX and SQL), SOA System.
• Facilitated weekly CCB/DRB sessions focusing on the deployment priorities of defects and enhancements based on severity, needs of the business and dependencies. Negotiated schedule conflicts with Design, Development.
• Developed detailed defect process from submittal to rollout phase, identifying all stakeholders primes/back-ups, plus the approval steps required between the different defect states (i.e. Open, Fixed, Resolved, etc.)
• Centralized ClearQuest defect reporting for Real Time Messaging (RTM) and front-end/back-end interfaces reporting daily on defect cross platform movement, target delivery dates to QS/PROD environments.
• Ensured synchronization with Configuration and Release Management on version control and Multi-environment.Served as Prime RTM interface to UAT cross-platform integration leads, screening defect fixes that required.

• Analyzed the QWEST DMS-250 Switch Network and based on its Domestic Call Routing by Intra/ InterSTATE, IntraLATA, ICP’s and EAEO terminations, developed a Test Plan for the introduction of the AcuRoute Solution known.
• Reviewed draft document with the customer, who would then work on their enhanced requirements and test environment budget approval process before any further decision could be made.

Espoo, Southern Finland, FI

• Managed the software load build team, version control and release process for the Voice Network Division, conducting CCB reviews and ensuring compliance with the TL/ISO 9001 in both Mainframe VAX/VMS and Solaris 8 UNIX.
• Generated job specific workflows and checklists and re-aligned staff responsibilities (up to eight direct reports).
• Verified via PRT and ClearQuest defect tracking tools that all fixes have been tested prior to FVO/ Beta site load release approval. Ensured completion of Root Cause Analysis on C1 defects.
• Enhanced the Configuration Management Plan with scope and schedule tasks, newly introduced procedures, tools and levels of control for each product branch in order to comply with CMM level II.
• Established daily interaction with Order Management on expediting the Oracle flag/BOM status change. Won the 2002 Alcatel Quality Award.

Espoo, Southern Finland, FI

• Served as Prime design support contact for UK Cable & Wireless and QWEST on the Advanced Intelligent Network (AIN) SCP Host, SCP Server, LNP Database and QA Test.
• Screened the external trouble tickets, negotiated their priority rating, informed the customer on plan of action, and produced action registers and monthly reports on defect status by severity.
• Provided daily interaction and follow-up reviews with System Test, CTAC and Program Management, using Rational DDTS for defect tracking and MS Excel for the Action Register.

Melbourne, Florida, US

• Resolved software related global field problems on H-2020 PBX by interfacing with Technical Support, Design and System Test areas. Applications included WireFree, ISDN, SS7 and R2 signaling, CDR on LAN, ACD Call.
• Managed change control on software release process of new/maintenance loads and site patches, closely following the SEI-CMM and ISO 9000 standards.

CA

• Led three multi-discipline DMS-100/500 Digital Switching Teams (Boston, New York and McLean VA) supporting large Class 5 Switch Conversions and Data Translation Mapping. Projects included NPA Code Splits, Wideband Test.
• Conducted frequent on-site project follow-ups and renegotiated deliverables with Nynex, IOC and Bell Atlantic.
• Tracked end to end project milestones and participated in on-site sales and product upgrade debriefings.

Ccna / Mcsa Network Academy Program, Cisco Networks And Microsoft Server 2000

Bachelor Of Applied Science (Basc), Electrical, Electronics And Communications Engineering