Developing and supporting our sales' demo environment.Environment web frontend provides users the capability of starting, stopping and loading DBs with customized snapshots when needed. This not only ensures Sales Engineers will have the environment set up the way they expect it, but also allows users to shut it down. By enabling the deploy to self stop when no users are online, this has reduced our AWS costs by more than 50%.Environment starting and shutting down is performed with Step Functions and recreating of this environment was automated with Ansible, Python, PowerShell and Bash scripts.StackGITAWS: Cloudformation Route53 DynamoDB RDS S3 Cloudfront EC2 Cloudwatch Lambda Step Functions AppStream 2.0KubernetesDockerMonitoring Zabbix Cloudwatch Grafana

Product: ZabbixManaging a 3000 hosts environment and reporting 100k+ items in total providing 24/7 on-call support to our applications and users.Environment: AWS; Solaris; Linux; MySQL; Windows; RedHatMonitoring of applications and infrastructure with Zabbix and custom toolsScripting – BASH, Perl, Windows Batch, sed, awk, Powershell, Ruby; PHPDatabases - MS SQL Server, PostgreSQL, MongoDB, OracleNetwork – HP SiteScope, Zabbix, Wireshark, WinPcap, UCMDBWeb – MS IIS, Apache TomcatDefect Management – JIRANetwork Administration (load balancing and firewalls)Custom internal tools development (either server side and web based)

Product: Revenue Manager/Group Manager. Environment: Solaris; Linux; SQL; SQL*Plus; Oracle 10g; Oracle Forms 10g; 10gAS; Oracle 11; Oracle 12c; MongoDB; Bash ScriptingLinux; Windows; IBM TWS (Tivoli Workload Scheduler); Autosys;

Customer: CISCO Systems Inc. Environment: PL/SQL; SQL; SQL*Plus; Oracle 10g; Oracle Forms 10g; 10gAS; Linux; Windows XP; TOAD; Oracle Reports 10g; Oracle Developer; PVCS Tracker; PVCS Version Manager Designed and created interfaces between custom application and accounting applications. Remote Support Diagnosing, Optimizing, Presetting, User creating, updating and Advanced Computer Repair through Remote login using SSH. Monitored Critical computing including Disk space, Event logs, computing system performance. Analyzed and solved the problems and provided the permanent fixes for problems to ensure that the business is not impacted. Troubleshooted, fixed, and implemented bug fixes and enhancements within tight deadlines. Performed Productivity Quality checks. Health checks of all the servers as per IT checklist, reviewing the event log file for critical events. Deleted unwanted files; checked the devices and hardware status. Created new tasks, events, calendar and shared it with other users. Assisted Team members to achieve the highest level of performance against the standards through monitoring, coaching and counseling. Proficient in handling multiple issues simultaneously. Consistently completed tasks with maximum efficiency and quality. Customer: Bank of America Environment: SQL; Eclipse; Java; UNIX; Live Person; Remote Desktop Received transitions for new applications Provided customer service for all support queries and adhered to all service management principles. Took ownership of user problems and being proactive when dealing with user issues. Logged all calls on the call logging system. Responded to enquiries from clients and help them to resolve hardware or software problems. Maintained a log of any software or hardware problems detected. Allocated more complex calls to the relevant IT Support member.