Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.Protects organization's value by keeping information confidential.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Leading, managing and motivating a sales team to implement a sales strategy and meet agreed targets.Developing targeted telesales campaigns and working with telesales team to set up campaigns that promote the services on discounts and offers to existing and new customers.Communicating with existing accounts to increase or maintain levels of business activity.Presenting and selling company products and services to new and existing clients.Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.Searching proactively for new revenue generating opportunities to meet company targets and following up on new leads and referrals.Identifying sales prospects and contacts and other accounts as assigned.Preparing quotes, proposals and sales contracts.Developing and maintaining sales materials and current product knowledge.Managing the agreed levels of calling activity to raise revenue or volume streams in conjunction with sales team.Researching prices and products of competitors.Compiling sales progress reports on a weekly/monthly and end of year and proactively addressing shortfall on targets due to be achievedAdhering to the company external or internal customer care policies and procedures.Attending trade shows to exhibit products/services or conferences to keep abreast of the latest products and trends.Participating in marketing events and attending sales meetingsManaging the Customer Relationship Management database of to ensure accurate and up-to-date information is available.

Ensuring that quality leads are generated as per clients requirement and delivered on timeInteracting with the client to understand the exact requirementProviding Weekly and Monthly Report with action planInteracting with all the relevant people / departments and co-ordinating with all relevant inputs (people and processes) to ensure the client requirement is met as per the requirementPlanning, scheduling and reviewing workload to ensure on time delivery targets are achieved cost effectively.Ensuring that the shop floor has the necessary manpower, competence, skill, knowledge, client targets.Jointly responsible for contributing towards achievement of company’s strategic and operational targets and overall business aimsPre-plan and deploy a daily prioritised work schedule to the shop floor with appropriate time deadline targets.Monitor & review progress against deadline targets to ensure on-time delivery. Adjust the production schedule as required and communicate anychange to delivery date with the customer accordinglyEnsure all recruitment and employment is carried out in accordance to company procedure and in compliance with current employment lawEstablish goals and objectives for self and team and implement accordingly to help support / improve job performance (experience, ability, competence)Monitor, review and address personnel under performance maintaining appropriate records in accordance with company procedures.Conduct and record annual performance appraisals.Ensuring that the appropriate systems and processes are in place to measure and manage staff performance and to coach and develop a high performance workforce.Address any staff discipline or grievance issue, maintaining appropriate records in accordance with company procedures.Maintain proactive, dynamic and effective communication with customers at all times.Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business.

Acted as a first escalation point for resolving all G500 customer/ sales queries.Interfaced with team members and ensured smooth functioning of various processes.Coordinated with Sales team, provided effective support and attained business requirements. Interacted with the customer and ensured customer expectations were met before closure of each case.Handled 23 main company accounts and ensured high transaction revenue generation to the company.Acted as a single point of contact for all customer care related issues and escalations.Prioritized critical issues, ensured resolution within assigned SLA and attained customer satisfaction.Provided monthly report to the Case Managers & Trainer, addressed current challenges and process changes including solution and impact of the changes.Assisted the Sales team in securing more orders from the customers.Provided AUX timings to the team, recorded customer calls and provided timely solutions to the customers.Maintained client relationships and implemented organizational development interventions & solutions.