Victor Calvar Pousada Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Driving the successful delivery of AI-powered SaaS solutions across EMEA by leading and scaling two high-performing teams to achieve exceptional results in operational efficiency, customer satisfaction, and revenue growth.• Directed the delivery of AI-powered SaaS solutions across EMEA, establishing and scaling two high-performing teams (Delivery Consultants and Delivery Leads) to drive operational efficiency, customer satisfaction, and revenue growth.• Achieved 15–20% annual improvements in operational efficiency through strategic process enhancements and team performance initiatives.• Led end-to-end SaaS project implementations, translating complex AI models into actionable strategies to enhance customer adoption and satisfaction.• Identified upselling opportunities, contributing to 10% regional revenue growth through close collaboration with Sales and Product teams.• Designed a resources and revenue Services forecasting model used to optimize planning and delivery• Developed global best practices and solution frameworks, achieving 50% efficiency gains and improved project margins.• Built a high-performing, motivated team by mentoring individuals, maximizing performance, and establishing accountability structures.

Barcelona Area, Spain

Managing global client relationships and driving adoption of omnichannel orchestration tools for major pharmaceutical brands.• Delivered strategic consulting to enhance marketing strategies, improving customer satisfaction scores across multiple regions.• Led efforts to enhance client performance using real-time AI insights, resulting in up to 22% operational efficiency gains through data-driven strategies.• Worked with Sales team to design a new pricing guide and optimize collaboration between teamsAktana - https://www.aktana.com

Reading, United Kingdom

Supporting the Global Delivery of Cloud Services and Product Support for Cloud accounts. Responsible for the successful planning and implementation of the contracted services managing the service delivery resources assigned to our SaaS accounts. Interpreting business needs and acting as an escalation point assisting to address technical and operational problems. Key responsibilities:• Cost reduction focus implementing efficiency initiatives and maximizing resource utilization• Assisting in achieving approved margin targets and improving account profitability• Managing the release readiness of upcoming products/offerings rolled into the Service Delivery team• Managing the delivery of implementation projects to ensure the provision of planned deliverables and service levels• Coordinating and assisting with internal, regulatory agencies and customer audits • Assisting in the renewal of contracts and contributing to pre-sales activities• Participating in Account Governance establishing effective business • Actively participating in all stages of software development for new releases and product updates

Reading, United Kingdom

Heading a Service Delivery Management team of circa 30 staff providing leadership, strategic direction, technical understanding and customer management experience to the team.

Reading, United Kingdom

Management of a Service Delivery Management team (30+) supporting SaaS offerings

Maidenhead, Uk

Responsible for developing and managing the post-delivery relationship for a key Cloud customer maximizing the use of our Support Services, driving a high degree of satisfaction and protecting and enhancing revenue streams.

Maidenhead , Uk

Effective project management and quality implementation of outsourced Helpdesk services for a large account Managed the design, setup, running and monitoring of a Tier I Helpdesk (20+) on behalf of the customer

Maidenhead, Uk

Managed a Customer dedicated team responsible for operating the first line component of the Service Desk.

Maidenhead, Uk

Reading, United Kingdom

Marin, Spain

Mathematics (Statistics And Operational Research), Mathematics And Statistics

Postgraduate Certificate In Education (Cap)