Victor Campos Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

● Spearheaded Branch Performance Profit & Loss strategies with branch assets of $35MM to $60MM by leveraging observations and reporting to understand the business, execute on business review commitments, and support the team in understanding how their role impacts the customer experience and business performance goals● Leveraged multiple coaching strategies and theories to conduct effective leadership activities which lead to increase in profitability, and satisfaction of customers and employees.● Championed change within my teams to foster industry changes and deliver to corporate commitments● Led, attract, hire, retain, develop and promote employees● Led the branch in aligning with all policies, branch banking procedures, sales ethics expectations, and branch operating standards● Owned customer issues from start to finish and followed procedures to identify, capture, escalate and respond to customer complaints when needed ● Worked as a strategy leader in the areas of credit and small business production which included developing district level action plans, executing on follow up strategies and connection meetings with peer branch banking managers on the execution of prior agreed upon commitments and assisting with current challenges● Developed innovative strategies for advocating new product launches within the district which comprise twelve branches as the district’s credit and small business leader for more than 5 years.● Created compelling content and engaging presentations to communicate the benefits of new products to bankers and managers.● Facilitated training sessions and workshops to educate staff on new products and services.● Collaborated with cross-functional teams including regional executives to ensure successful implementation of new product launches.● Achieved increased adoption rates and successful outcomes for new product launches through effective advocacy strategies.