Victor Chia Email and Phone Number

- Develop API Application for clients- Develop Customization Program for clients- Resolving technical problems or programming bugs as they arise- Resolve client’s existing business problems to meet certain business needs- Providing and document the requirement and specifications according to which the solution is defined, managed, and delivered.- Perform Implementation and Upgrade for Client- Provide 2nd level support for systems- Perform Onsite Modules Training and UAT- Create customized Crystal Reports request by client and management.- Perform In-house testing then onsite deployment- Understand Accounting knowledge and Book-keeping procedure.- Excel Data Mining/ Pivot Table/ with SQL Command/Store Procedure- PC/Hardware setup and troubleshooting/ Window Backup, SQL backup- Involve in Procurement and Ordering of Goods- Manage the company website- Worked with Github Source Control

• Provide Internal Support for 20 Subsidiaries• Implement NetSuite Enhancements to Parent Company and Customer• Work closely with process owners (Sales, Procurement, and Finance) to integrate technical and application components to identify solution to meet business process requirements.• Perform Oracle NetSuite Cloud ERP Implementation to Customer• Provide Post-Implementation support• Conduct Walkthrough and UAT• Create custom workflow/approval workflow for Business modules• Customize Reports and Form Design Scripting

Experience:-• Perform ERP/Payroll Implementation • Perform ERP Upgrade Implementation• Provide technical support for ERP & Payroll systems• Perform Onsite Training• Prepare Requirement Specification for Customization Jobs• Create customized Crystal Reports request by users and management.• Develop customized vb/vb.net program, excel VBA addin, & perform In-house testing then onsite deployment• Fix programming bugs• Understand basic Accounting knowledge and Bookkeeping procedure.• Excel Data Mining/ Pivot Table with SQL view/command• PC/Hardware Troubleshooting• Liaise with Supplier and procurement of goods/Sourcing and compare products • Manage company E-leave & E-portal system • Manage the company website

Experience:• Understand of UI, cross-browser compatibility, general web functions and standards. • Hands-on experience with Web Applications and programming languages such as PHP, HTML, CSS, and JavaScript. • Working with different content management systems such as WordPress. • Edit content, debug code and re-design web pages • Working with other web specialists including web developers and graphic designers• Test the website to ensure it is working before it goes "live" • Develop CMS

Experience:• Manage big bang project and have been assigned to be the Project Leader• Knowledge in SQL Financial Accounting Software (P.O.S linkage with Accounting)• Provide phone calls, emails, remote assistance and outstation support. (24/7 hours)• Troubleshooting of software issues and resolves it under minimum supervision in a given timeline.• Provide Installation at the customer site and configure the SQL database and networking• Provide training to end users stages by stages• Responsible in giving training to internal staff and dealers• Support end users and dealer's customer • Possess knowledge of SQL script, PHP, HTML, CSS, and Action Scripts, and 2D Animating• Desktop PC Setup, Formatting, Backup creation, and Configuration• Understand of networking fundamental, experience gained during performing installation of systems.• Create user documentation for end users and internal staffs• Perform software version upgrade (GST version) • Perform database upgrade • Outstation with the salesman to consult end users and gather requirements • Communicate with in-house programmers and deliver user's requirement• Perform application testing before implementing it to the customer site• Notify the programmers if any bug is discovered during the testing phase • Attended to SEO training • Involve in managing the company website