Lead large scale AI program with Taiwan ecosystem partners to enable AI adoption.

- Developed and managed high performance cross functional & regional teams to implement Enterprise Anti-Money Laundry solutions integrating with AI Model for Bank SinoPac including 128 Taiwan branches and 4 overseas branches within 2 years while generated multi-million revenue.- Managed multi-million/multi-phases program for China Trust Commercial Bank (CTBC) using agile development methodology which successfully delivered MVP (Minimum Viable Products) in 9 months.- Successfully delivered full AML/KYC/Embargo modules for First Commercial Bank (Digital Bank) within 12 months and generated multi million TWD in revenue.- Managed FICO Authentication Suite projects for HLBB (Hong Leong Bank) Singapore, Malaysia, Cambodia branches.

- Lead 20+ developers from multiple vendors to closely work with Sales, Marketing, PR, and IT for D-Box (Digital Best of Customer Experience) project to incorporate design thinking methodology to re-design UI/UX of corporate website and mobile application platform which increase the penetration rate by 20% and traffic by 50% in 3 months. The project improved the customer and bank partner experience as well as contributes to 3.2 FTE annual saving for operation.- Lead cross-functional teams to implement enterprise HR system which successfully Go-live in 6 months resulting in 2 FTE saving annually, 4 paperless processes, and 10% improvement of operational efficiency. - Lead Compliance, Sales, Operation, IT, and Business Analysis teams to implement TCS BaNCS Anti-Money Laundry system, which targets to automate existing manual processes of transaction monitoring, KYC, and sanction screening operations to ensure local entities compliant to Head Office, Regional office and local regulation.- Coordinated with France Head Office and Regional Risk & Compliance team for Global Sanction Policy project which aim to establish minimum principles, standards, internal processes, and control to limit BNPP exposure to risks associated with violation of Sanction laws and regulatory requirements and the risk of conducting business with sanction countries.

- Lead the UI design, implementation, and UAT of Mobile Payment application by increasing 80% of the customer satisfaction over one year project life cycle.- Conduct client training and presentation of Citibank Electronic Banking payment platform including CitiDirect BE, Mobile and Tablet. - Oversee Electronic Banking language Localization & Commercialization projects and coordinate with Global/Regional teams to successfully launch new products on budget/time.- Manage/troubleshoot issues escalated through clients and ensure the SLA meets 95% to ensure excellent customer experience.- Implement Cash products for Global Top tier names and multi-product clients, using PMI methodology.- Attend and present at pre-win sales calls with the sales team when required.- Responsible for overall delivery of the product to the client, including engaging and leading a project team of subject matter experts for documentation, file integration, system entitlements, etc. as required for each specific deal.- Develop the scope of the implementation and project plan ensuring potential problems are identified and implementation is successfully completed.- Educate/ train clients on operational & service procedures as well as product capabilities.- Provide client support ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover.- Appropriately manage and resolve issues and escalations raised throughout the implementation via proper issue tracking and escalation channels.- Continuously seek to identify opportunities for efficiency and control improvements in the process.

- ERP consultant at Corning Incorporated - IT Service Delivery (Taichung Science Park).- Worked closely with users to continuously improve and maintain the PeopleSoft Finance/Procurement system. - Collaborated with functional owners on process improvement, incident management and change management following ITIL V3 Foundation.- Analyzed, evaluated, and developed solutions for business system needs and objectives for the customer community.- Coordinated with Global Tech support and functional users to provide production support for the PeopleSoft applications.

- Configured and implemented multiple web-based Enterprise Workforce Management Systems using J2EE & SDLC. - Developed and implemented ERP data integration between SAP, PeopleSoft HR with TimeLink.- Coordinated with Sales & Marketing, R&D, and Support team to resolve hardware/software issues and documented the findings for FAQ and knowledge base.