Victor M. Email & Phone Number

Kenya

Kenya

Developing test plans and test cases to verify functional and non-functional requirements for upcoming software releasesCreating and executing end-to-end test plans to ensure that more complex features comply with internal quality standards and user expectations Performing both manual testing of micro/smaller features and pre-release regression testing with a constant eye towards automationTriaging, reproducing, and documenting of reported issues (as needed) to assist engineering in resolving software defectsTracking quality assurance metrics (e.g. open defect counts) across multiple teams and work with engineering team to improve development processesProviding feedback to the Product team about UX and functional aspects of product requirements during the early stages of software projectsContributing to and ownership of key aspects of project release plans, rollout strategies and timelinesCommunicating with various internal stakeholders about ongoing application bug & performance issues as well as overall project testing effortsContributing to product initiatives, including documentation and internal training sessions

Nairobi

Front-line Technical SupportTechnical Training AssistantDevelopment and Refinement of Product Training MaterialIn-House Technical Testing for New Country and Product LaunchesEstablishment of KPIs to measure effectiveness in ticket resolutionInternal Ticketing Oversight

Nairobi

Specialist:Handling Sugar/Mantis CRM operations IT support - Teacher Computers and Smartphone TroubleshootingAcademy budget approvals Follow-up on and evaluation of academy expenditureInvestigation of budget issues arisingCustomer Care:Leading Outbound CampaignsTraining of customer care team on call etiquette and script correspondence. Reporting of operations at the academies - Absences, Events and EmergenciesRespond to, resolve and record some callers’ inquiries & complaints and maintain records of all interactions.Provide customers with process and service support with regards to all Academy operations, billing information, construction, marketing, curriculum support and IT systems support.Identify, resolve or escalate all reported issues and complete all call logs.Research required information using all available resources to offer prompt resolution.Update the existing databases with changes and the status of each caller / reported issue.Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised.Data entry and maintenance of callers and potential customers’ data bases.Up-selling the organization to clients, donors and the community.Any other duties as may be assigned from time to time

6724 Perimeter Loop Road #135 Dublin, Oh 43017 United States

Freelance - Content writing, Blogging, PR writing, Copy Writing, Link Building and Search Engine OptimizationWeb administrationContent moderation

Nairobi (Upperhill)

Social media and email correspondence, customer service on call, linking clients to the technical team, back office and supervisors, up selling company products, customer advocacy and PR content creation.

Westlands, Nairobi

Sales Executive mandated to establish new business connections and maintain current accountsGeneral Office Administrator helping to coordinate various activities within and out of the office. Business Executive helping with sales analytics and formulation of future approaches to business development.

Nairobi

Part Time RoleData Entry and Proof ReadingVideo Shoot Assistant - in the fieldGraphic Design - Company PR Material IT Support (Hardware and Software Maintenance)General Office Administration

Tier II writer

Master'S, Computer Information Systems

Bachelor Of Applied Science (B.A.Sc.), Aquatic Science

Activities and Societies: Scouts, Red Cross, ASSA, Presidential Award