Victor F. Email & Phone Number

Los Angeles, CA, US

At Coinbase, I had the privilege of engaging with premier clients who were leaders in the market and contributed significantly to our revenue stream. As part of my role, I focused on building enduring relationships with these top-tier, high net worth customers by proactively tailoring communications to their specific needs and preferences.I spearheaded.

As a project manager for this market-leading blockchain security firm, I managed complex client projects, collaborating with Sales and technical engineers as the face of the business for new clients. This included managing onboarding projects, resolving technical enquiries and heading off multi-million-dollar security risks through security audits, testing.

During a short-term customer experience assignment with this well-known cryptocurrency platform, I provided white glove customer support in a fast-paced, pressurized environments to key clients. Selected for the best-of-the-best Coinbase One team, I helped grow membership from 50k to 150k in under three months, managing complex user workflows across three.

San Diego, California, United States

As a Senior Customer Success Advisor for this market-leading restaurant software provider, I worked closely with some well-known publicly traded enterprise food industry clients, including PAR’s flagship accounts, Arby’s and Sweetgreen. My focus was on delivering high standards of client service delivery by resolving issues and forging strong client.

Austin, Texas Metropolitan Area

- Identified as high-potential by property automation platform provider with 400 employees; promoted and rotated across customer success, sales and project roles, before selection for key client-facing Project Consultant role. - Handpicked to drive success of flagship client; transferred to Austin to work onsite at client with exceptional revenue.

San Diego County, California, United States

- Exceeded target by 30%; excelled after being handpicked to join new team of outstanding sales specialists selling new services from recent acquisition for Ocius; combined new business with cross-selling to existing clients. - Created powerful sales tactics on the fly to deliver crucial success under close leadership scrutiny in greenfield environment.

- Increased utilization of Zego platform by 15% across portfolio of up to 40 mid to enterprise B2B clients via effective customer success processes; built client relationships and provided strong issue resolution.- Increased client renewals and reduced churn; produced customer success playbook that defined clear structure for training, demonstrations.

- Promoted to project specialist role inside three months to work closely with Sales as the face of the company handling complex technical onboarding of new B2B clients into the Zego property automation platform.- Resolved challenging integrations of unique client backend UI and accounting software as link between internal and client teams; led training.

- Achieved 95% customer satisfaction rating and won employee of the month award for performance resolving 50+ B2C property management customer enquiries a day using Zendesk and Salesforce ticketing systems

Bachelor Of Business Administration

Bachelor Of Arts, International Relations And Affairs

Study Abroad, International Business And Political Science

High School Diploma

Activities and Societies: Basketball, Football