• Lead a diverse team of 12 full-time and part-time team members to achieve company objectives• Increased monthly membership fee draft of fitness club over 20% for a location record high • Resolve escalated customer service complaints • Delegate tasks to Asst. Manager, supervisors, and staff and foster a culture efficiency and autonomy• Serve as Lead Trainer of all employees on company’s core values, practices, and mission• Regularly contribute to and participate in franchise public relations ventures• Mediate and support the resolution of conflicts between staff and/or members• Assist Spanish-speaking members with membership concerns

• Greeted members, prospective members and guests while providing exceptional customer service• Answered phones in a friendly manner and assisted callers with a variety of questions• Conducted tours with prospective members and explained rates and contract conditions• Responded to member questions and concerns in a timely and professional manner and elevated to Manager as needed• Assisted in maintaining the neatness and cleanliness of the club and the equipment• Recruited, hired, and trained prospective employees on our culture and systems• Created and managed marketing campaigns to increase pro shop sales• Created weekly schedule for staff to follow while staying under hours budget

• Assisted the Associate Athletic Director and professional staff with day-to-day activities• Solved issues concerning donors and provide the best customer service• Called and E-Mailed donors to renew their memberships • Hosted and co-coordinated events for donors and events to market the Gamecock Club• Assisted the Gamecock Club to reach record membership of 15,000 donors• Conducted tours of the athletic facilities and completed departmental projects• Maintained and edited databases of our donors

• Recruited, interviewed, hired and assisted managing 45 GAH ambassadors • Assisted Director in creating contracts and other event files for facility rentals • Coordinated and attended site visits and client meetings • Managed events in rented Athletic Department Facilities • Worked 1 on 1 with the Director to manage the premium seating areas of Williams-Brice Stadium

• Answered phone calls and recorded messages • Assisted in day to day duties of the Medical, Military, Public and Municipal Affairs Committee • Collected, compiled and filed paperwork• Completed errands and delivered documents between representatives’ office

• Assisted Gamecock Club Patrons in premium seating at home football games • Guided patrons to correct areas and solved issues throughout an event • Reported directly to supervisor any concerns following each event