Victor Gitau Email & Phone Number

Nairobi, Ke

Nairobi, Ke

Texas, United States

Oversee and manage a team of employees, including assigning tasks, monitoring progress, and providing feedback and support as needed.Ensure that the team is meeting its goals and objectives, and that individual team members are meeting their performance targets.Train and develop team members to improve their skills and abilities.Implement and enforce company policies and procedures.Monitor and evaluate employee performance, and provide regular feedback and coaching to help employees improve.Resolve conflicts and address performance issues as they arise.Communicate effectively with team members, management, and other stakeholders to ensure that everyone is on the same page.Provide regular reports on team performance to management.Ensure that the team is working efficiently and effectively and that resources are being used wisely.Identify areas for improvement and implement changes to increase productivity and quality.

Texas, United States

Responsible for managing a whole lot of incoming and outgoing calls in the operations.Identify the needs of client and find solution to it. Answering inbound calls, converting them to leads, and later to towing jobs.Following call center “scripts” when handling different topics

Certified Human Resources Professional (Chrp), Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Human Resources Development, Second Class Upper Dividion