Victor Gonzalez Email and Phone Number

As an Operations Manager at NS Outsourcing, I oversee the day-to-day operations of a call center, ensuring smooth and efficient service delivery. I have a strong background in sales and communication, which I leverage to manage budgets, create incentive plans, meet company goals in revenue, reduce cost, and increase margins. I am also responsible for 4 direct managers and 15 teams, and I have successfully grown the call center from 100+ FTEs with 3 LOBs to 250+ FTEs with 8 LOBs in one year.Before becoming an Operations Manager, I was a Program Manager and a Production Supervisor at NS Outsourcing, where I gained valuable experience in planning, executing, coaching, and guiding multiple projects and teams. I am passionate about delivering a great customer experience and achieving high performance metrics, service level agreements, and quality targets. I enjoy working with diverse and talented people, and I always seek to learn from others and share my knowledge and insights. I am motivated by challenges and opportunities to grow and improve myself and the organization.