- Gained proficient knowledge of AutoCAD, ArcGIS Pro, Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, and MapInfo.- Reviewed cell towers, building permits, sign permits, and other permits for compliance with City codes.- Prepared map and list of property owners for legal notification.- Data entry, verification, and modification of data files. Prepared reports and maps from various data files.- Field survey and data collection from secondary sources for data files/reports. Assigned addresses for subdivisions and split properties.- Prepare layouts and/or illustrations of proposed developments and design standards.- Assist in preparing information materials for meetings and conducting public hearings.- Prepare and/or amend development ordinances implementing comprehensive plan including rezoning and annexation.- Responsible for maintenance of department databases, ACCELA work flow/documents, and GIS Layer (zoning districts, proposed plats, tax parcel update, parcel addresses, etc.)

- Answer, Review and Document customer inquiries/complaints with professional courtesy, giving exceptional customer service to each customer following KB articles and scripts as applicable.- Inbound phone calls, e-mail, written correspondence, and future SMS- Document each customer’s complaint or inquiry into a database and verify customer’s information.- Update client databases for additions, deletions, or corrections as necessary- Review documentation to omit all PII data.- Scan inbound written correspondence and label each document for processing.- Collaborate with coworkers or vendors to research problems and find solutions.- Mentor less experienced agents, which could include limited coaching and call monitoring responsibilities with Supervisor assisted approval and feedback.- Provide input for process improvement.

- Dealt with taxing entities using the ACT program and helped assessing/collections department.- Performed moderately complex clerical work.- Supported tasks primarily involving customer service and clerical activities such as processing inquiries & requests for information, entering & maintaining data.- Processed certifications provided by the County of Hidalgo.- Bilingual translation of information as well as meeting handicapped needs.- Processed correspondence in accordance with customer needs, and reorganized bookkeeping records. - Worked with other departments to achieve customer satisfaction.

- Identified problems uncovered by testing and customer feedback and correct problems and referred problems to appropriate personnel for correction.- Collaborated with management and users to develop e-commerce strategies and to integrate these strategies with web sites.- Registered web sites with search engines to increase web site traffic.- Performed web site tests accorded to planned schedules, and after any web site and product revision.- Collaborated with web development professionals, such as front-end and back-end developers, to complete full scope of web development projects.- Directed and executed pre-production activities, such as creating mood boards or storyboards and establishing project timelines.- Responded to user email inquiries and set up automated systems to send responses.- Communicated with network personnel and web site hosted agencies to address hardware and software issues affecting web sites.- Applied innovative solutions for product design, visuals, and user experience to meet needs of individual web development projects.- Multi-tasked several assignments given and completed within deadlines.

- Referred unresolved customer grievances to designated departments for further investigation.- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.- Conferred with customers by telephone or in-person to provide product or service information.- Navigated multiple computer systems and applications and utilized search tools to find information.- Adhered to quality and service standards to support operational goals.- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.- Built sustainable relationships and trust with customer accounts using open and interactive communication.

- Retrieve required signatures for company checks as well as contracts.- Administered payroll information, compensation materials, and benefits programs.- Maintained office communication via email or phone.- Supports company operations by maintaining office systems.- Provides historical reference by defining procedures for retrieval, transfer, and disposal of records.- Achieves financial objectives by preparing an annual budget, scheduling expenditures, and initiating corrective actions.- Place bids on contracts for construction company.