Provides complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a senior technical liaison between department users and the Information Technology organization in order to provide advanced technical solutions to meet user needs. Leads the gathering of organization needs as well as the design of advanced solutions through direct interaction with stakeholders. Provides expertise in supporting highly complex department applications and functions. Conducts advanced process redesign and compiles documentation, as required for complex applications. Translates the highest level organization requirements into functional Information Technology specifications and manages changes to such specifications. Focuses on strategic technical solutions in accordance with total departmental and organizational goals.

Oversees and directs the deployment of services to ensure implementation projects are completed in a timely and cost-effective manner

Lead Executive for organization managing overall business strategies and objectives, operational requirements, client and partner relations, and ongoing implementation and support projects During tenure, responsible for expanding client base from one client to over 100 clients through effective business analysis, project management, and implementation skillsAdminister the strategic direction, operation, and management of organization, alongside President, Director of Development, and Information Technology Director Interface with partners to develop and maintain combined organizational strategies, operational efficiencies, and client and partner maintenanceAct as dedicated Business Analyst, Project Manager, and Implementation Manager for portfolio of select large clients on implementations and ongoing, traveling onsite as requiredSolely manage technical support staff, ensuring support issues resolved effectively and on-timeSupervise sales and marketing related activities, frequently performing sales-related activitiesDirectly involved in the hiring, training, and assessment of all company staffReport directly to President, recommending and leading organizational strategic vision and direction

for organization including performing Business Analysis, Implementation, and Project Management responsibilities for large number of clientsSolely implemented over 150 projects in the course of 10 years, many onsite as requiredConducted business needs analysis, implementing best-fit solutions Implemented software within scope, on-time, and within budgetCoordinated with wide-range of software vendors to integrate software suite

Assisted in the support and administration of the Municipal Court imaging and document management systemPerformed diagnosis, configuration, troubleshooting, and repair of imaging and document management softwareWorked with vendors to assess and repair software issues

Responsible for the efficient operation of the court including maintenance and enforcement of court procedures using established policies and practices