Victor Alves Email & Phone Number

Almancil, Faro, Portugal

Praia Da Costa, Vila Velha, Es, Brasil

Business mentor and consultant providing guidance for structure, organization and operation since inception. Overseeing of company operations, accountable for hiring, quality control while coordinating sales, performance, training of the commercial team and staff. Currently top agency with the most overall sales and commission of the group and franchise in the state.

Durban

Account management of crucial business partner and key customer - Thomas Cook Germany. Successful transformation of the overall business, communication, sales, marketing and operations relationship between Thomas Cook Germany and Thompsons Africa with consequent 60% business growth. Evaluation of all feedback operations from customers, suppliers and guides to overall improvement of the quality, organization and success provided by the company in relation to customer requirements and expectations, ensuring that service standards are continuously improved. The function within the company, the largest inbound tour operator in South Africa, improved the organization's overall service quality standards by more than 50%.

São Paulo Area, Brazil

Management, training and coordination of teams resulting in several individual, team and agency sales awards in the city of São Paulo. Preparing agents for success with a focus on customer qualification and service, prospection, mediation and marketing, negotiation and closing skills. Company sales improved by 40% and agent retention improved to 80% from 20% previously.

Natal, Brazil

Manoa Park, the largest water park in the state, had a loss of revenue for five consecutive years and was close to shutting down with a loss of 180 jobs at risk. A company restructure together with a strict and phased business recovery plan was implemented in the sales, marketing, operations, administration, finance and HR departments. Within six months of taking over the role, the business gradually started recovering financially with a 15% net profit margin, reaching a 35% net profit margin after twelve months & between 45-60% net profit margin from then on.

Huelva, Spain

90% success rate in the increase of foreign customers in contact with the company due to innovative promotional and marketing campaigns at local, national and international level with corresponding exceptional results achieving a 75% increase in sales and 85% in rentals relative to the foreign market (German, English, Dutch and American).

Lagos, Portugal

Exceptional sales results with an exemplary performance in attainment & qualifying of clients, property prospection, mediation & marketing, negotiation & closing skills. Within the second year of being in the business, ranked in the Top 20 Estate Agents Nationwide REMAX Portugal 2005.

Lagos, Portugal

Responsible for company administration and translations.

Praia Da Luz, Lagos, Portugal

Initial company restructure and re-organization by department. Management and administration of daily business operations, implementation and development in marketing and growth strategies, management of budgets, improvement of annual revenue, hiring and training of employees with continuous performance and productivity evaluation. Guest occupancy and quality of services at the resort improved in such a way that the results achieved were of 100% occupancy in at least 7 months of the year when previously only reaching 50% occupancy in 3 months of the year together with a profit margin of at least 50% when before it was only between 0-5%.

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Foreign Languages And Literatures, General