Victor Lebo Email & Phone Number

With over one year of experience as a Cash Management Officer at NCBA Bank, I specialize in Quality Assurance, Cash Management and Project management, maintaining high standards for NCBA Corporate internet banking. Since 2023, I have expanded test cases by 140% and achieved approximately 97% defect resolution rate. My expertise includes a comprehensive understanding of banking products, strong problem-solving skills, and enhancing inter-departmental efficiency. My technical proficiency with systems like IBPS, Fortress, CRM, and T24, combined with a commitment to continuous learning and development, underscores my Quality Assurance, Cash Management, Project management and Leadership effectiveness.I’m continuously refining my skills and am always eager to connect with fellow professionals who are passionate about making real changes in the financial services industry. Let's exchange ideas and opportunities.

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  Cash Management Specialist | Web Testing

  Ncba Group

  Apr 2023 - Present - Nairobi County, Kenya

  • Played a pivotal role in the testing and stabilization of the new revolutionary Internet Banking platform by engaging in collaborative testing, identifying and addressing regressions, and conducting comprehensive end-to-end system checks to ensure seamless functionality and integration with core banking systems.• Increase channel uptake and utilization for customers through customer support, cross selling and attrition resulting to increase in NFI.• Provide leads for cash management… Show more • Played a pivotal role in the testing and stabilization of the new revolutionary Internet Banking platform by engaging in collaborative testing, identifying and addressing regressions, and conducting comprehensive end-to-end system checks to ensure seamless functionality and integration with core banking systems.• Increase channel uptake and utilization for customers through customer support, cross selling and attrition resulting to increase in NFI.• Provide leads for cash management business growth from contacts obtained during customer service. • Contribute to acquisition of new business through telephonic contact to bring in new transactions.• Ensure high level TAT on product implementation.• Maintain high level customer contact through phone calls. • Ensuring high level TAT on all customer issues raised by providing solution/ ensuring solutions are provided to all issues raised. • Liaise with the various related departments to have issues that ought to be resolved by the said departments resolved within shortest time possible. • Maintain smooth and regular operations between cash management and the bank’s customers. Show less

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  Kenyatta University

  Applied Economics