• Effective project manager of scheduled upgrades and updates for Intecom PBX switches and voicemail system.• Delivered high quality and low cost timely solutions to customer. Received acknowledgement from President of the company.• Managed projects for AT&T, Verizon and other vendors during planning and implementation of the new applications and services.• Collected and analyzed statistical data on cost and quality of services for the client.• Provided recommendations for cost efficient traffic optimization solutions to Loral’s telecom management.• Supervised and trained the staff of 3 field engineers during operation, daily maintenance and troubleshooting of the Intecom PBX and Octel voice mail systems.

• Key member of IT team responsible for planning and implementing Avaya switch enterprise, based on Avaya S8700 Media Server.• Developed and maintained productive business relationship with vendors, such as AT&T, SBC, Avaya Inc., Intecom Inc., and Altura Inc. during post implementation phases of the projects.• Provided feedback for improvements to development team, resulting in further upgrades and successful conversion of Avaya system to VoIP.• Supported Clearspan Enterprise Voice Over IP solution for the Call Center.• Managed AVST CallXpress and Octel voice mail systems.• Designed, implemented and administered IntellCenter solution for ACD Call Center, including Work Force Management and Call Recording Management applications.• Provided solutions based on analyzing and troubleshooting of hardware, software and cable problems.• Performed MACs, programmed new users, updated databases.

• Worked with minimum supervision, while maintaining, troubleshooting and database managing Avaya, Mitel PBX systems.• Interfaced directly with field operation personnel on-site, located in retail centers throughout the Bay Area.• Successfully installed, programmed and maintained all Avaya’s Partner ACS telephone systems.• Managed Octel voice mail system database for end users.• Performed moves and changes on Aspect Call Center systems located in South San Francisco and Livermore.

• Worked independently at Lockheed Martin Inc. and Apple Computer sites.• Performed troubleshooting and provided solutions for digital and analog line technical problems.• Provided daily support for PBX data base management with more then two thousand station users.• Successfully coordinated installation and set up of T1 CSU units with different service providers.• Tasks included: testing and troubleshooting of various trunk applications, such as T1, 4WE&M, OPX, CO trunks, Fiber links.• Technical service and maintenance of the Digital Sound and Octel voice mail systems.