Victor Leyva Email & Phone Number

Mexico City, Mexico

Palma, Balearic Islands, Spain

At Affilired we help travel companies increase revenue and bookings worldwide. Our unique and effective approach involves investing in the campaigns we manage for our clients, which means they only pay a commission on confirmed bookings at check-out. With this risk-free model, we eliminate the worry of canceled or no-show bookings. We offer comprehensive.

San Francisco, California, United States

During my tenure at Outlier, I have contributed to the improvement and refining of LLMs by evaluating competencies such as the ability of AI models to perform specific tasks, understand and summarize information, do math, do science, and more.

Mexico City, Mexico

As per Mexican regulations require, I worked as a Social Service Worker for the same institution I study in (from February to August), during my tenure I got involved in several activities both virtually and in-person. I brought value to UTEL first by stablishing and nurturing strategic relationships and later on I helped them increase their brand.

Tijuana, Baja California, Mexico

• Operational Leadership: Orchestrated daily call center operations, ensuring efficient handling of a high volume of calls and seamless communication between businesses and customers.
• Process Optimization: Spearheaded initiatives to enhance call center efficiency, resulting in increased productivity and reduced the average percentage of missed calls from 6% to less than 2% during rush hours.
• Training & Development: Implemented innovative training programs and provided one-on-one coaching sessions, leading to a 30% improvement in my team´s Quality Assurance evaluations.
• Technology Integration: Collaborated with IT to integrate communication solutions, improving service quality and customer satisfaction.
• Customer Service Excellence: Ensured professional and efficient assistance 24/7, contributing to the development of Ucallz virtual receptionist services.
• Commitment: Demonstrated exceptional dedication often working on my days off and after-hours to ensure operational success.

San Diego, California, United States

• Research & Prospecting: Conducted thorough research to identify and prospect potential customers across various industries. Used multiple communication channels to reach decision-makers and understand their staffing.
• CRM & Sales Tools Utilization: Leveraged LinkedIn SN, ZoomInfo, and HubSpot to streamline the sales process, enhancing efficiency and productivity.
• Business Relationship Management: Established and nurtured business relationships by understanding client needs and proposing tailored staffing solutions. Played a crucial role in expanding Eastridge’s operations in.
• Core Values Adherence: Embraced and exemplified the core values of Ownership, Resilience, and Work Ethic. Became the longest-serving sales representative in the Tijuana Office, consistently exceeding quotas.
• Team Collaboration: Worked closely with the sales team, contributing to weekly, monthly, and quarterly goals through exceptional commitment, discipline, and willingness to learn.
• Performance Excellence: Consistently exceeded sales targets, earning recognition and base salary raises month after month for outstanding performance.

Scottsdale, Arizona, United States

• Client Portfolio Management: Managed a diverse portfolio of online lenders, providing exceptional customer service across multiple communication channels including calls, live chats, and emails.
• Customer Service Excellence: Leveraged proficiency in financial services to address complex queries and concerns, consistently recognized as a top performer for handling the highest volume of chats and receiving.
• Process Improvement: Operated within a framework of rigorous policies and procedures, ensuring compliance with industry standards and contributing to continuous process improvement.
• Bilingual Communication: Utilized bilingual skills to foster positive interactions with a diverse clientele, enhancing the reputation of Soaren Management.
• Performance Recognition: Surpassed performance expectations, earning bonuses and recognition for outstanding contributions to customer satisfaction.

Santa Ana, California, United States

• Client Retention: Developed and implemented effective retention strategies, engaging with a diverse array of products and industries to foster client loyalty and satisfaction.
• Remote Adaptation: Seamlessly transitioned to remote work during the COVID-19 pandemic, acquiring valuable organizational and time management skills.
• Order Tracking & Refund Management: Excelled in managing orders, tracking refunds, and ensuring adherence to established policies and procedures, contributing to a streamlined customer support experience.
• Customer Interaction: Demonstrated exceptional customer service skills, handling inquiries, resolving issues, and reducing churn by negotiating over the phone to avoid membership cancellations and refunds.
• Process Improvement: Proactively contributed to process improvements, maintaining high levels of customer satisfaction and KPI scores.

Tijuana, Baja California, Mexico

• Location Management: Managed one of the company’s multiple locations, ensuring real-time inventory maintenance and compliance with stringent standards through daily audits.
• Sales & Customer Interaction: Excelled in face-to-face sales, technical support, and inventory management, consistently achieving weekly and monthly sales targets.
• Organizational Skills: Developed and refined organizational and planning skills, contributing to the overall success of the store and the company’s goal of expanding their franchise.
• Customer Experience: Provided exceptional customer service, enhancing the company’s brand perception and contributing to its growth through effective persuasion and positive interactions.

Tecámac De Felipe Villanueva, México, Mexico

During the academic year 2016-2017, I proudly served as a Martial Art Instructor at Colegio Salvador Dalí, dedicated to imparting self-defense skills to kindergarten and elementary school students. My role extended beyond physical training, focusing on instilling values such as respect, discipline, and the importance of a healthy lifestyle.The classes were.

Bachelor Of Business Administration - Bba, Small Business Administration/Management

Bachelor'S Degree, International Business/Trade/Commerce

Associate Of Science - As, Neurobiology And Neurosciences

High School Diploma, Human Resources Generalist (Technician)

Activities and Societies: Students Association, Tae Kwon Do Team, Vocacional #3´s Tuna (traditional Spanish music)