Victor Lisnytskyi Email & Phone Number

Ukraine

Kyiv, Kyiv City, Ukraine

- managing department processes and leading international team of technical specialists;- work on agent's technical and soft skills development to ensure the overall level of results provided by Team is constantly growing- set Individual & Team Goals for the team, ensure the steps to reach those goals are taken and the goals are achieved on time.

Kyiv, Kyiv, Ukraine

- first point of contact for Technical Support agents in terms of difficult questions;- conducting coaching sessions with agents;- team performance improvement/checking individual performance;- monitoring agents interactions in order to keep the overall team’s performance and quality;- initiating a Personal Improvement Plan or a Personal development Plan.

Kiev Region, Ukraine

- VoIP system setup and troubleshooting (physical devices and softphones, call centers, call flow, IVR, Trunk/PBX, SMS, Voicemail)- configuring unified communications product features (CRM setup including data import/export, customization, live chat queues, Analytics, Go Integrator)- customers network troubleshooting per service requirements

Kiev Region, Ukraine

- managing daily department operations within the team to achieve the company mission, department and team goals;- managing team of 5-10 agents (from Support, VIP Support, Sales, Risk management departments) to ensure that shift KPI is met;- conducting workshops for department members;- providing feedback and support to each team member in regards to.

Kyiv, Ukraine

- working with the most expensive orders until their successful competition;- providing assistance of the highest quality by different communication channels to make sure that all customers' needs are met;- providing a personal approach to each VIP customer to increase their satisfaction level of the service;

Киев, Украина

- providing customer support via phone, chat and e-mail;- work with customer orders in CRM to assure timely delivery and quality of the product and service;- resolve customer complaints or emergency issues arising during the order completion process;- perform other duties and responsibilities, as assigned;- resolving customers' payment issues (PayPal).

Kiev Region, Ukraine

- B2B, cold calls, hot calls - Dealing with different cold leads concerns- Potential customers assistance (Europe, America, Asia), making recommendations on items (calls, emails, skype, LinkedIn, Facebook)- Providing friendly service to all kind of customers- Working according to high-quality standards of American service

It Project Management, Information Technology Project Management

Activities and Societies: Agile methods, Requirements study, Project estimation, Project planning, Scrum practice, Risks management.

Магистр, Finance And Financial Management Services