Victor Lucente Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Accelerate business services and customer loyalty through IT engagement, optimized automation, embedded intelligence and instilling talent with visionary approaches

Durham, North Carolina, United States

Deploying leading edge networking and communications technologies driving our Health Care transformation and customer excellence with datacenter and cloud technologies.

Raleigh-Durham, North Carolina Area

Led improvements in commercial application utilization, data analytics, mainframe optimization, point of sales, network design, voice services, data center design, storage, data protection, Cloud Storage and Hosting, Service Desk, ITIL processes, Cyber and foundational security, disaster recovery, business continuity, staffing and operational policy and procedures.

Raleigh-Durham, North Carolina Area

Strategic Contributions: • Direct and indirect annual revenue of $27million via service rates and fees.• Datacenter IT Consolidation: - Application and hosting consolidation. Consolidation included; applications, infrastructure services, identity mgt, datacenter technologies, networking, security, staffing, facilities; contracts, purchasing, asset management; affecting 200k users; reduced datacenter footprint by 60%.• Server Virtualization: - Planned, developed & deployed technologies and services required to deploy enterprise level virtualized services; allowing provisioning for servers, desktops, converged fabric technology and multi-tiered security. Developed new enterprise web & db services, identity mgt, data protection methodologies, data archiving, etc.• Technology transformations: - leadership role in numerous complex transitions: i.e. cloud services, converged infrastructure, virtualization; PRI to VOIP telephony applications; networking. 1450+ projects.

Raleigh-Durham, North Carolina Area

• Enterprise Directory Services: management and support of the Statewide Active Directory, Novell DS, statewide infrastructure.• Turnkey Business Support: Customer located and owned all level IT support. Support included all equipment and software for: Client access devices via secured networking/firewall/ infrastructure to application endpoints.• Remote Office Support: provided service plan, application, server and infrastructure support, BCM, DR for all remote offices IT equipment and software at ~200 sites. • Engineering: Strategic architecture planning, development, consultation for customer applications; Developed configuration baseline and performance standards, implemented organization QA process for service delivery tracking and improvement. • Solution Development: Designed and architected application, infrastructure, operating systems, and hardware for each new application or project.• Designed and implemented centralized and secure monitoring and remote support methodology for the platform support sections.• ITIL Incident Process developer: Lead for development, training, implementation for ITIL implementation for ~600 employees in a app hosting organization; created the instruction plan, training curriculum, tool modifications, based on a gap analysis for implementation of Incident process. Determined tool selection criteria and gap analysis for ITIL implementation. Assisted in developing ITIL Release process for the organization.• Systems Engineering: Initial team member. In collaboration with Sr Mgt helped determine the process & workflows used to integrate engineering functions into service support & delivery. Drafted engineering job classifications, capital & equipment requirements, cost recovery model for section and associated lab environments.

• Service support: Team Lead for division level datacenter and department centralized support.. Supervised ~20 team members managing Web, SQL dbase, Windows Apps, eMail; citrix virtualized desktops, hosted on Windows, Netware, Linux, Solaris operating systems. Supported datacenter operations & infrastructure, including, networking, servers, switching, desktops, security, power, HVAC, SAN, backup systems, UPS system, for; scope of ~28k users, hundreds of sites, hosting hundreds of critical distributed applications.• Key project deliveries: Child Spt Call Center app deployment, Federal data warehousing & mining feasibility study; token ring to Ethernet department migration, EOL migration from MS NT4.0 to Windows 2000; Year 2000 planning, preparation, risk analysis, implementation and review. IPX/IP transition. Hundreds of department application life cycle refreshes & sunsets.• Quality Assurance: Established application provisioning certification & Quality Assurance processes: Introduced ITIL framework which standardized, Incident, change and release processes to department. Influential in developing and instituting the departments’ first framework-based security, configuration, telecommuting options, and support standards and operational processes. Influential in developing and instituting the departments’ first framework-based security, configuration, telecommuting, and support standards and operational processes.

Bachelor Of Science (Bs), Business Administration And Management, General; Computer Science

Activities and Societies: Debate teamBusiness Mgt, Computer Science, Statistics

Bs, Business Mgt, Computer Science

Business Mgt, Computer Science, Statistics