Victor Marin Email and Phone Number

lider del WFM a nivel global para una de los clientes más grandes en el sector de Mobility y Delivery en la región de EMEA:- Coordinando los equipos de WFM para 3 sites en 2 países con cerca de 1.200 FTE en Egipto y Arabia Saudita-Asegurando Coberturas, Niveles de Servicio y Eficiencia en +50 LOBs en multichannel- Implementando el framework global y garantizando la correcta interacción entre WFM y otros departamentos a través de herramientas de liderazgo como la matriz RACI

As part of the Operational team, I manage the relations between: Business requirements + BI & IT resources + Global Stakeholders. Some functions related to my role are:Schedule daily, weekly and monthly progress meetingsCreate and share project documentationPrepare feasible roadmaps and track budget consumptionDesign analytical and interactive views for end-usersFind smart solutions for data normalization and DPA compliance topicsCreate workflow for new requirements and… Show more As part of the Operational team, I manage the relations between: Business requirements + BI & IT resources + Global Stakeholders. Some functions related to my role are:Schedule daily, weekly and monthly progress meetingsCreate and share project documentationPrepare feasible roadmaps and track budget consumptionDesign analytical and interactive views for end-usersFind smart solutions for data normalization and DPA compliance topicsCreate workflow for new requirements and follow the SL Show less

As head of WFM, I assumed the leadership of Planning + Reporting + Real Time analysts, focused on 3 main drivers:Account needingBusiness ProfitabilityTeam grow (People + Skills)

Design and creation of kpi reports in 5 focus points: Quality + Efficiency + Capacity + Financial + HR. ETL processes on SQL and Easymorph. Trends detection and KPI forecasting, incentives calculation and agent segmentation on Excel and QlikView.

analista de datos de mercadeo, orientado a los procesos de contact Center de la marca Telebucaramanga, empresa local de telecomunicaciones

técnico de reporting del centro de información del área de ventas de la regional oriente, enfocado al seguimiento de kpi de ventas, grabación en sistemas, análisis de data y optimización de rutas de entrega de pedidos.