Victor Michael Pmp® Csm® Lean Six Sigma Green Belt® Safe® Apmg ® Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Working closely with MNP’s Managed IT Services, which are designed to enhance technology operations by proactively monitoring security and enabling strategic technology use. The key projects include:Server Replacement: Refreshing ageing server infrastructure by replacing the virtualization host with a new server and migrating virtual servers.O365.

Ontario, Canada

Responsible for leading the project management team and setting clear goals and objectives for team members.Develop and implement project management strategies, processes, and best practices. Identify and secure project resources, including personnel, equipment, and funding. Develop and maintain relationships with clients, stakeholders, and.

Ottawa, Canada Area

• Work with clients to clarify specific requirements of each project
• Develop a detailed project plan and track progress
• Create and maintain project documentation
• Coordinating internal resources, clients and vendors for the flawless execution of projects. Inclusiveof scheduling, maintaining, and providing cadence reviews with stakeholders and project teams.
• Ensuring all projects are delivered on time, within scope and within budget
• Perform risk management to minimize project risks

Toronto, Canada Area

• Manage campaign escalations and offer solutions for Klarna products and services
• Interact and provide resolution to all levels of stakeholders who have concerns on the products by consistently meeting and exceeding individual sales targets
• Communication Management for stakeholder engagement
• Monitor self-performance and score cards for the KPI’s listed by the business to achieve the agreed contractual terms.
• Performed detailed assessments of escalation to ensure accurate information is recorded in the system

Mumbai

• Managed relationship with stakeholders to meet the business requirements
• Owned the project plan for executing large scale projects up to 2m
• Created communication strategies and guidance on the metrics to achieve industry best practices
• Built an alert mechanism to handle scope change and derive effort estimation for change requests
• Administered utilization of offshore capabilities for system integration and website infrastructure upgrades with development teams.
• Created project charter and project reports for stakeholders and E-business teams

Mumbai Area, India

• Managed building relationship with business stakeholders and project sponsors
• Coordinated with operations staff to resolve service problems and manage roll on -roll off resources
• Cultivated long-lasting client relationships based on trust and firm understanding of business needs
• Trained new personnel regarding company operations, policies and services
• Managed operations and ensured customer satisfaction by achieving delivery and service quality norms in the organization
• Managed budgeting, forecasting and performance for monthly operations.

Mumbai Area, India

• Inspected production environment and corrected problems to maintain functionality
• Trained new employees on payment processing, compliance, legal and regulatory requirements followed by the financial institute
• Checked quality components to determine conformance to quality standards while processing payments through Master/Visa or checking accounts
• Reviewed performance improvements plans for team members to ensure that individuals meet their KPI’s
• Provided management with performance reports through daily logs and detailed production updates
• Trained staff to cross-sell opportunities with insights to facilitate revenue by 28%.

Mumbai, Maharashtra, India

• Consulted with customers to determine the best methods to resolve service and billing issues.
• Reviewed account and service records to identify trends and unaddressed issues.
• Tracked each interaction for auditing, reporting, and training purposes.