Victor Munteanu Email & Phone Number

Responsibilities:- Working exclusively with Business and First Class travelers; - Working with the US, UK, Australia, Canada, New Zealand, Singapore and Hong Kong markets, assisting worldwide travel arrangements;- Booking flights, hotels, transfers, and car rental services; - Providing the highest level of customer service through-out the travel experience; - Establishing long-term relationships with customers based on trust, exceeding expectations and meeting the highest standards; - Handling customer complaints, payment discrepancies, refunds, exchanges, charge-backs;- Assisting in the development and review of standard operating procedures;- Keeping up to date on markets changes, travel trends and industry development;- Implementing new products, tools and travel tips;- Conducting trainings with new team-mates.Achievements:- Helped to build a customer-base from scratch; - Contributed to the affirmation of the company on the US and international market.

Bucharest, Romania

The primary focus role is to provide programmatic support on Partner Network Specialized program to Oracle Partners, Indirect Sales Channels and countries by recruiting, nurturing, developing and retaining the partner base and indirectly driving the generation of revenue.- Responsible for enabling and engaging a portfolio of partners;- Recruitment of new partners into the OPN Specialized program;- Identify and grow newly recruited partner potential and develop their competence on Oracle and their technical and sales readiness;- Management of entire partner development life cycle for new partners coming through acquisition to hand them over to Channel Sales for future sales development.

Responsibilities:- Worked in Global Distribution System (Apollo, Sabre); - Booked international airline tickets and hotels; - Provided car rental services; - Assisted American customers with their travel requirements; - Conducted trainings with new team-mates; - Monitored on a daily basis the team performance and ensured that team and individual objectives are met; - Ensured Key Performance Indicators are reached; - Made sure all team-member comply with the company’s scheduling, procedures, code of conduct and policy; - Generated monthly reports on team performance; - Allocated monthly bonuses to team members according to individual performance;- Handled customer complaints, payment discrepancies, refunds, exchanges, charge-backs, etc.Achievements:- Won several team and individual recognition awards for excellent performance; - Met and exceeded the set sales target.

Responsibilities: - Managed the imports and transportation process; - Gathered all the documents, certificates, authorizations required for customs clearance;- Maintained correspondence with foreign partners; - Kept a well-documented archive of conducted projects; - Made sure that all targets are achieved and project deadlines are met.