Strategically plan and monitor performance of 3PL operations with regards to efficiency, service, cost & sustainability• Manage the 3PL-DC H&M team• Closely collaborate with Regional Logistics Sales & Operations to serve day-to-day requests from Sales and align 3PL DCoperations with forecasted quantity and service needs• Collaborate with 3PL to proactively identify improvement opportunities to enhance performance• Identify and resolve risks and issues in 3PL DC performance• Manage continuous communication flow with 3PL on day-to-day activities as well as specific requirements• Set, facilitate & follow up goals accord. to H&M standards• Ensure high quality and in-time sustainability reporting• Improve sustainability standards & strive to minimize Co2 emission• Be updated on, and follow, local laws and regulations• Ensure employee safety, well-being and commitment to H&M group’s approach to Human Rights in alignment with 3PLpartner• Ensure professional handling of health, safety, legal- or security issue in alignment with the 3PL partner

Direct operations of a 1M square foot facility, overseeing 4 shifts and 900+ associates to manage Reverse Logistics for a leading US retailer, across both Direct-to-Consumer (D2C) and Business-to-Business (B2B) channels.Spearheaded process optimization initiatives, improving quality metrics and enhancing financial performance. Implemented an efficient slotting system, optimizing space utilization and streamlining bulk pick and putaway activities.Fostered a culture of accountability and associate empowerment, developing and launching a comprehensive Leadership Development Program that boosted engagement, strengthened personal connections, and promoted a Growth Mindset.Partnered with on-site clients to synchronize operational objectives, enhance customer experiences, and maximize revenue-generating opportunities.Led continuous improvement efforts through Six Sigma, Kaizen, and GEMBA methodologies, driving operational discipline, and ensuring consistent, high-quality execution in both inbound and outbound processes.

Plan, direct, and implement all warehouse policies and procedures, ensuring alignment with Kenco’s Guiding Principles and utilizing the Kenco Operating System (KOS/Shingo) to optimize operational efficiency and profitability. Delegate tasks to subordinates to maximize team effectiveness.Lead site management and personnel to ensure full compliance with corporate policies, operational standards, SOPs, and workload leveling, fostering a culture of accountability and excellence.Oversee all safety, operational, quality, financial, and regulatory functions, ensuring seamless execution and adherence to legal requirements.Develop long-term strategic initiatives and plans to ensure ongoing site success and maintain strong customer relationships.Manage site performance through key metrics, including KPIs, Business Improvement Plans, Efficiency Programs, and P&L indicators, using data analysis to create actionable reports for both internal teams and customers.Foster open communication and feedback loops with site personnel and customers, ensuring alignment with business objectives and customer satisfaction.Mentor and coach site management, developing leadership bench strength to ensure long-term business sustainability.Champion a Lean Culture by leading and participating in 5S, Gemba walks, A3 problem-solving, Kaizen events, and Employee Suggestion Programs, driving continuous improvement for both customer and operational benefits.

Manage the financial, operational, and employee aspects of multiple accounts, ensuring profitable retention and business growth while meeting financial, employee, safety, and customer satisfaction goals.Key Responsibilities:Set clear performance goals, conduct skills assessments, and oversee career development through Individual Development Plans (IDPs), regular feedback, performance evaluations, and Performance Improvement Plans (PIPs). Handle disciplinary actions and escalate issues to the director as needed.Develop direct and indirect reports, delivering HR training and providing continuous employee feedback. Ensure effective hiring practices, maintain appropriate staffing levels, and minimize reliance on external labor.Establish and maintain location-specific processes, support cross-training of staff, and ensure adherence to Standardized Continuous Logistics Management (SCLM) protocols.Drive customer satisfaction by resolving issues and tracking Key Performance Indicators (KPIs) to promote continuous improvement. Ensure staff is thoroughly trained in Transportation and Distribution Management.Enhance employee retention, reduce accidents year-over-year, and minimize unnecessary overtime. Follow up on safety reports and injury incidents with leadership.Lead process improvements, assign responsibilities, and conduct regular self-audits of location processes and individual accountabilities to ensure operational efficiency.Oversee SOX compliance, including invoice reconciliation, revenue recognition, and billing to customers.

Provides leadership for the Distribution Center and supervisors, who are directly responsible for turn key warehousing and transportation solutions. The incumbent will have and maintain high level interface directly with the customer on a regular basis.Interface directly with the customer to ensure issues are resolved in a timely manner while maintaining a high level of customer satisfaction.Strategic operational planning and execution for the operation.Identify and/or solve operational issues with the account by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.Hire, supervise, develop and manage performance for employees and maintain a positive employee relations environment at assigned account(s).Maintain open and effective communications within the work group(s) and with other work groups within the organization. Review data, identify and implement necessary actions as required.Manage the profit and loss statements based on the complexity and scope of the organization.Lead a proactive safety program within the work group(s) consistent with company policy in order to provide a safe and secure work environment. Instruct and enforce location safety management plans, training and processes. Monitor the maintenance of equipment for assigned work group(s) by using checklists and observations as required.

As a Sales Specialist Flooring, my duties and responsabilities are as follows,Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.Engaging in safe work practices including the proper operation of store equipment.The Sales Specialist Flooring serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Flooring is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

Managing day-to-day operations in specific departments.Communicating with other store managers regarding inventory levels, pricing strategies, and other operational issuesEnsuring that all products are properly stocked and that the store meets its operational goals such as sales targets, profit margins, and customer satisfaction ratingsRecommending hiring new employees to replace those who have left the company or have become too experienced for their current positionsProviding training to new employees on the department’s scope of work and safety proceduresAssisting customers with product selection and answering questions about product features and usesOverseeing inventory in the department by ordering new supplies as neededWorking with contractors to ensure that construction projects run smoothly and on scheduleHandling customer complaints about products or services and resolving problems to the customer’s satisfaction.

Supervised and assisted in daily warehouse and shipping areas including: Filling and shipping customer orders, satisfying internal shipping requirements. Achieved 99% accuracy by implementing standard operating procedures of shipments. Analyzed process flow and expedited orders by organizing and prioritizing activities. Managed logistics and delegated incoming material to corresponding departments and personnel. Filed work orders from production, packaging, assemblies, finished goods. Ensured inventory transactions were accurately logged and reconciled activities.