Victor Papi Ramos Email & Phone Number

São Paulo, SP, BR

• Executive responsible for the company's growth and revenue generation strategy, focusing on the integrated leadership of Marketing, Sales, and Post-Sales teams. Leading the design and execution of initiatives that.
• Marketing: Management of branding, paid media campaigns, inbound marketing, social media, and design, with a focus on demand generation and strengthening the brand.
• Pre-Sales and Sales: Coordination of lead qualification, outbound prospecting, and closing teams, ensuring a healthy pipeline and effective conversions.
• Post-Sales: Overseeing customer support, integration, customer success, and ombudsman teams, ensuring a complete and satisfying post-sale experience.Key achievements:
• Achieved a 3x increase in new monthly recurring revenue (NMRR).
• Improved the LTV/CAC ratio by 2x, reflecting efficient and sustainable growth.

São Paulo, Brazil

• Member of Bankly's initial team, I was responsible for building and leading the Customer team. Later, I took on the role of overseeing the entire Operations structure of the company, leading the following areas:
• Solutions: A SaaS architecture team with a B2B focus, responsible for designing the business and technology solution. This team acted as pre-sales engineers, enabling high-complexity projects with a focus on increasing.
• Tech Account Manager: A technical team responsible for project execution alongside our clients, ensuring that projects were built and delivered as designed by the Solutions team, following best practices in.
• Cards: A team responsible for the entire technical project of prepaid, postpaid, and debit credit cards, including authorization, processing, branding, manufacturing, and logistic agent. This encompassed highly complex.
• Logistics: Responsible for managing the logistical operation (physical cards) for all Bankly partners.
• Service Desk: Responsible for handling technical and non-technical ticket-based inquiries.

São Paulo, Brazil

Key Results: - Design and integration of over 50 Banking as a Service project, including all key accounts;- Implementation of the first Mastercard crypto related card in LATAM;- Implementation of the first stripeless, panless, multi application card in LATAM.

São Paulo E Região, Brasil

• Product management team leader, leading a team of 4 reportees, working with design, development, launch and post-launch performance analysis of digital and financial products
• Business analysis, benchmarking, looking for new partnerships and opportunities to grow Porto Seguro credit card product;
• Leader of main projects, managing the backlog and working with internal departments such as Finances, Legal, Backoffice, Accounting, Audit, Commercial, Risk Management and others;
• Management of business strategy trough OKR and KPI, using SAS and other data analysis softwares;Achievements:
• Development of the whole private label cycle and processes for Porto Seguro credit card;
• Leader of the partnership with Raizen, developing a way to fuel car in gas stations without leaving the vehicle and paying through Porto Seguro credit card app;

Barueri, São Paulo, Brazil

• Fast-tracking Executive Trainee program, focusing in the development of leaders.
• Soft and hard skills development course with more than 500 hours, given by renowned companies (Falconi, LAJE, Wisnet, Perestroika, AfferoLab, HSM, Enora Leaders and others);
• Job rotation through the main areas of the company: Human Resources, Strategic Planning, Management and Development of Products, Commercial Planning and Pricing, Finances and Customer Service.
• Two months immersion in Costumer Experience, doing daily visits to retail and key accounts clients, in different regions of the country, with the objective of understanding the clients needs, and designing the best.
• Responsible for the project of the creation of an entire third-party commercial force.

São Paulo E Região, Brasil

• Projects and process improvement team leader, working in improving and automating process, diminishing risks and operational costs and improving NPS, through root cause analysis and value stream mapping.
• People management of both traditional and agile teams;
• Process improvement, value stream mapping and user experience (UX) projects;
• Process automation in both high and low plataforms (mainframe);
• Use of Lean Six Sigma, Kaizen, Design Thinking, PDCA, Business Model Canvas and others methodologies;
• Experience as knowledge multiplier, developing and giving internal coursesAchievements:

São Paulo E Região, Brasil

São Paulo E Região, Brasil

Postgraduate, Business And People Management

Bacharelado, Engenharia De Produção

Bacharelado, Computer Science