Victor brings more than 21 years of experience in the Business Process Outsourcing industry, successfully transitioning and managing operations by driving a culture of continuous improvement and added value to customers. As a Director of Operations, Victor has been responsible for a diversity of clients and processes spanning Contact Center (Customer Service, Interpretation Services, Case Resolution, Collections, etc.), Document Lifecycle Management, and Finance and Accounting outsourcing services in Mexico the United States. He develops leaders who can collaborate with customers through transparency, engineering, quality, and analytics to exceed expectations. Victor has a bachelor’s degree in Industrial Engineering, and he is Six Sigma Green Belt Certified.