Tech Support Analyst specializing in SaaS solutions for accounting. Skilled in managing technical support through our native ticketing system and Jira, addressing issues related to fiscal documents capturing such as service and commerce invoices, routine submissions like DAS (Simples Nacional) and more.Within nearly 4 years at the company, I have honed my SQL skills through PostgreSQL and over the last 2 years expanded my expertise to MongoDB as well. Additionally, I possess a foundational understanding of PHP and a solid grasp of programming logic, contributing to our team's continuous improvement in delivering robust accounting solutions.

The job's role was to answer customer's calls and support them in their needs and issues with their product, in this case, smartphones, tablets and computers. All the interaction and call handling was registered in english notes to keep a record to our supervisors. Oftentimes it was required to make calls and speak in english to the company's headquartes in order to talk to their agents for consultation regarding policies, prices, and other info.

Performed tasks related to the office's routine such as receiving and sending data letters from and to customers, schedule control, contact with store owners to keep all the data updated. It was mostly focused in the company's credit card/financial department.