• Delivered packages and goods to customers in a timely and efficient manner• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any specialinstructions• Ensured the safe handling and transportation of fragile or perishable items• Adhered to all traffic laws and regulations while operating company vehicles• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption• Collaborated with dispatchers to coordinate daily delivery schedules• Provided excellent customer service by addressing inquiries and concerns promptly and professionally• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights,tires, etc• Reported any vehicle maintenance or repair needs promptly to the appropriate department• Maintained cleanliness and organization of company vehicles at all times

• Deliver proficient over-the-phone interpretation services across diverse sectors including medical, financial, insurance, and fraud mitigation.• Implement a range of specialized protocols and procedures to uphold the highest standards of quality and precision in interpretation.• Demonstrate cultural sensitivity and awareness to convey not just words but the underlying cultural context. • Maintain strict confidentiality regarding all information shared during interpretation, respecting the privacy and sensitivity of each interaction.• Listen actively and interpret messages clearly and accurately, enabling clients to make informed decisions and fostering trust between parties.• Provide a conduit of interpretation, relaying messages accurately and impartially between parties.

● Promoted, sold, and efficiently dispatched shore excursions offered at variousports of call.● Utilized Excel to effectively organize, analyze, and create formulas andspreadsheets, enabling streamlined management of extensive sales and bookingdata for shore excursions.● Actively accompanied shore excursions to gain a comprehensive understandingof products and ports, while ensuring the continuous monitoring andmaintenance of tour quality standards.● Collaborated closely with supervisors, colleagues, and cross-functionaldepartments to achieve the utmost level of guest satisfaction.

● Proactively contacted clients to collect overdue payments, skillfully negotiatingand arranging payment arrangements.● Educated clients on strategies to prevent future debt while documentingdiscussions and transactions in the company system.● Promoted to Assistant Manager in February 2021, taking on additionalresponsibilities:○ Coached agents to enhance customer service and collectionstechniques.○ Assisted agents with improving English fluency.○ Provided regular and constructive feedback in a professionalmanner.

● Provided comprehensive technical support to G-suite clients, assisting withdomain name setup and configuration of various Google products, includingGoogle Drive, Gmail, Calendar, and Vault.● Guided clients via phone, email, and live chat on the setup of Gmail accountsand rules, including the configuration with POP or IMAP protocols.● Resolved customer issues by identifying and addressing technical problems,ensuring prompt and effective solutions.● Delivered exceptional customer assistance through multiple communicationchannels, including phone, email, and live

● Successfully sold fine art to guests aboard cruise ships, utilizing strong salestechniques and product knowledge to provide exceptional art-buyingexperiences.● Executed marketing strategies for various events including auctions, seminars,and VIP events, effectively promoting the gallery's offerings to maximize guestparticipation.● Utilized bilingual skills to make event announcements over the ship's intercom,effectively engaging a diverse audience and enhancing the guest experience.

● Successfully managed the execution of key promotions and special events,driving sales and maximizing customer engagement.● Demonstrated expert sales skills, consistently applying effective add-on sellingtechniques to enhance customer experiences and increase revenue.● Provided exceptional service by actively listening to customers, understandingtheir needs and interests, and delivering positive, courteous, and tactfulassistance.

 Dealing with and resolving complaints Deliver 5 star customer service Dealt with questions efficiently and effectively and input data Worked to ensure all individual and team targets were met