• Provided first-line support for user account management in Active Directory, including the troubleshooting of user authentication issues and group memberships.• Created insightful reports and dashboards to aid decision-making and track ITSM performance.• Collaborated with cross-functional teams and partner vendors to align IT goals with business objectives.• Ensured the documentation of support ticket by performing audits on the requests help desk tracking system.• Constantly develop advanced SQL nested queries to fetch data from the database to aid trend analysis in a bid to optimize operational efficiency and service quality.

• I ensured that customer data was handled securely via CRM module using Finacle as the Core Banking Application, and ensuring data validated complies with data protection regulations and industry standards. • I addressed data entry errors promptly and efficiently, I also worked to correct any discrepancies or inaccuracies in customer records. • I Implemented and enforced data entry and validation processes that comply with data protection regulations to safeguard customer privacy and maintain legal compliance. • I monitored transactions and customer interactions for anomalies or deviations from normal patterns. • Optimized customer experience by enhancing data accuracy procedures, resulting in a 30% reduction in processing time for account updates using advanced CRM tools over a 6-month period.

Interned with the IT department, and later moved to the Claims department where I learned how to compute vetted Provider(Hospital) bills on Excel.

Evaluate incoming claims submitted by healthcare providers to ensure they meet the standards of completeness, accuracy, and compliance with the policies and protocols of the HMO. Carefully vetted hospital bills.Accurately input pertinent information from medical claims into the HMO's computer systems, including the precise assignment of medical codes to procedures and diagnoses for billing purposes. Produced reports detailing the performance metrics of claims processing for review by management.

Field Enumeration officer