Victor U Email and Phone Number

• Over 7+ years of good experience on ServiceNow Development, Maintenance and Administration.• Experience in Service Management and Service Delivery Process. (ITIL Frame Work)• Extensive experience on technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Asset management, Service Discovery, ServiceNow Orchestration.• Knowledge in Design and development of CMDB (Configuration Management) in ServiceNow• Develop solutions in the ServiceNow platform that are sustainable and ITIL compliant, identify and define business solutions for ITIL users• Generated Java Scripts to create Business Rules, Client Scripts, UI Policies and UI Actions• Experienced in complex transform scripts in transforming the data into the SNOW database• Configured LDAP Server, for pulling user and group data from Active Directory• Extensively worked on Business Objects Administration, uploaded the reports and created users provided assistance to clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients• Good experience on JIRA.• Leveraging knowledge and experience to deliver end - to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators• Experience in working on the ITIL Process Configuration like Change Management and Knowledge Management and Reporting in ServiceNow.• Extensive knowledge and experience in implementation and administration of ServiceNow Asset Manager.• Working experience ServiceNow Discovery tool to meet the company outlined requirements.• Strong experience in customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem and Change management in ServiceNow• Experience in working with the workflows in ServiceNow for Service Catalog using workflow editor Good knowledge of CMDB and Asset Management Services. Good in defining Configuration item relationships.• Extensive experience in Business Rules, UI Actions, UI Policies, Client Scripts.• Experience in working in AGILE based development environment and participating in Scrum sessions