• Working closely with different types of software for Pfizer.• Assisting 50+ customers per day in identifying issues regarding applications formedical use and provide solutions to restore service and functionality.• Using ticketing systems to document and process actions and requests.• Translating complex technical issues into digestible language for non-technical users.• Collaborating with supervisors to escalate and address customer inquiries or technical issues.

• Dedicated online seminars, combining theory and practice on topics such as Storage, Networking, Server and Soft Skills, delivered twice a week by the best engineers in the industry.• Diverse presentations on existing architectures and new technology trends.• Workshops to develop professional skills and learn how to enable customer success.

• Tackled customer cases and updated service software with customerinformation provided via call, email or physical documents.• Reached out to clients for additional details and clarification regarding theirissue.• Cooperated with supervisors to escalate and address customer needs.