Victor Velazquez Email and Phone Number

o Coordinar las actividades en controles de cambio con las áreas de Base de Datos, Midleware y Sistema Operativo.o Informar el estado de la restauración del incidente en incidentes críticos y servicios interrumpidos, coordinando las actividades con el equipo de trabajo e informar al cliente.o Obtener información y ccordinar con el equipo de trabajo el análisis para identificar la causa raíz del incidente. Documentar y resolver a través del proeso de problemas.

o Desarrollo de documento detallado del procedimiento para que el área de Front Office resuelva y de seguimiento a incidentes de usuarios en Remedy como parte de Knowledge Management.o Seguimiento y liberación de los siguientes productos: Dashboards and Analytics, BMC PractiveNet Performance Manager, BMC Atrium Discovery and Dependency Mapping, Mobile Device Management AirWatch and Smart IT applications.o Desarrollo del procedimiento para analizar y atender los incidentes y requerimientos en Oracle Rack y SQL Server.

•Coordinated staff in different areas of operation as a backup, data center, Windows, Linux and hp-ux operating system, databases, backup, field engineers, application maintenance, data center, communication networks, help desk, security, storage and processes.• I administered six private cloud data centers and their operation. Developed availability and capacity reports in physical and virtual servers, providing recommendations of adjustment resource in virtual environments avoiding the downtime of their applications by performance. I coordinated with customer service providers a strategy to reduce downtime of incidents from 8 to 4 hours and recover service.• Developed and implemented the processes of change, incident, and problem and released for maintenance of SOX applications. I coordinated teams of databases, backup, field engineers, application maintenance, data center, hp-ux and Windows operating systems, communication networks, email and storage. Evaluate and revise the vulnerability of applications and operating systems, delivering a report with recommendations for error correction.•Coordinated a staff of field engineering to meet requirements and incidents of HW and SW. The aim was to put forward an action to prevent any possible incidents thought the implementation of problem processes to meet service levels by reducing service time and solution•Coordinated and developed technical bulletins regarding security, databases, infrastructure servers, operating systems, communications, storage, applications and customer management tools, providing technical recommendations and best practices to avoid affectation services•Managed projects such as firmware upgrade in infrastructure, migration and application upgrade, migration of database management system and movement of servers into data centers, achieving the objective of the projects.

Analyzed and developed training plans in office tools and databases, management. Developed bidding for the award of providers of computer training courses. Recommended actions needed to improve IT customer satisfaction into infrastructure services and computer training. • Prepared bidding rules for the allocation of training providers to train staff in office, databases and operating systems products. The allocation of 5 suppliers allowed covering all the courses.• Coordinated the training of 45,500 employees in Office, Operative Systems and developed applications of products for the standardization in the use of systems. • Coordinated installation and commissioning of new computing infrastructure in buildings Toluca, Naucalpan and Tlalnepantla, achieving improvements in printing services, access accounts, access to consultations taxpayers systems, intranet and email.