Victor Wonu Email & Phone Number

Margate, Gb

Margate, Gb

• Collaborated with cross-functional teams to design and implement CI/CD pipelines using Jenkins, enhancing deployment frequency.• Managed cloud infrastructure on AWS, utilising services such as EC2, ECS and S3, resulting in significant operational cost savings through optimised resource allocation.• Containerized applications using Docker, improving the development workflow.• Automated infrastructure provisioning and management with Terraform, which decreased setup time for new environments.• Implemented version control best practices using Git, ensuring adherence to project management standards

Lagos, Nigeria

• Managed 6+ customer support tickets daily with a 98% customer satisfaction rating and implemented ticket management best practices which slashed resolution time by 17%. • Responded to and prioritized incoming support tickets, phone calls, and emails, resolving issues within defined service-level agreements (SLAs).• Diagnosed and resolved technical issues related to operating systems, applications, and network connectivity, escalating complex problems to senior IT staff when necessary.• Assisted in the setup, configuration, and maintenance of user accounts, email systems, and network permissions to ensure secure access to resources.

• Assembled, installed, and maintained Solar Photovoltaic (PV) Systems on roofs and other structures in compliance with site assessment and schematics.• Configured online remote monitoring and control of solar systems.• Carried out quality checks and servicing of all products before installation and deployment.• Performed on-site energy audits to determine the optimum design to meet clients’ energy needs at the best possible cost.• Determined the appropriate rating, sizing, and locations for Solar Photovoltaic (PV) arrays, inverters, and battery banks based on customer needs and site conditions.