Victor Wonu Email & Phone Number

Margate, GB

• Collaborated with cross-functional teams to design and implement CI/CD pipelines using Jenkins, enhancing deployment frequency.
• Managed cloud infrastructure on AWS, utilising services such as EC2, ECS and S3, resulting in significant operational cost savings through optimised resource allocation.
• Containerized applications using Docker, improving the development workflow.
• Automated infrastructure provisioning and management with Terraform, which decreased setup time for new environments.
• Implemented version control best practices using Git, ensuring adherence to project management standards

Lagos, Nigeria

• Managed 6+ customer support tickets daily with a 98% customer satisfaction rating and implemented ticket management best practices which slashed resolution time by 17%.
• Responded to and prioritized incoming support tickets, phone calls, and emails, resolving issues within defined service-level agreements (SLAs).
• Diagnosed and resolved technical issues related to operating systems, applications, and network connectivity, escalating complex problems to senior IT staff when necessary.
• Assisted in the setup, configuration, and maintenance of user accounts, email systems, and network permissions to ensure secure access to resources.

• Assembled, installed, and maintained Solar Photovoltaic (PV) Systems on roofs and other structures in compliance with site assessment and schematics.
• Configured online remote monitoring and control of solar systems.
• Carried out quality checks and servicing of all products before installation and deployment.
• Performed on-site energy audits to determine the optimum design to meet clients’ energy needs at the best possible cost.
• Determined the appropriate rating, sizing, and locations for Solar Photovoltaic (PV) arrays, inverters, and battery banks based on customer needs and site conditions.