● Determine root cause of issues and fix them or provide a workaround● Improve existing tools by developing new functionalities using ASP .Net, C#, Bootstrap and AngularJS● Create unit tests for new functionalities added● Create SQL Queries and scripts to address common request● Create Stored Procedures for adding functionality to DB● Create and deploy Reports using SSRS● Troubleshoot problematic Stored Procedures● Experience with both, SQL server and Oracle DBs

• Provide the service for one of the 20 biggest companies on the world• Maintenance on SupportCentral (Web tool)• Test and troubleshoot Workflows and webpages• Participate in meeting to gather requirements from the customer• Create new workflows and modify existing ones• Create new PL/SQL queries and modify existing ones• Define test cases and execute them manually• Report the testing results to the person accountable for the workflow• Create new reports and charts• Normalize data and process it through SQL queries

• Generate documentation for all Service Desk related processes.• Support in the generation of IT policies aimed to improve the service.• Creation of procedural manuals for final users.• Keep track of all the domain and email accounts created by the Service Desk.• Keep track of assets assigned• Keep track of mobile data packages requested to service provider• Provide support to the final user vía phone, email, remote desktop, team viewer and skype• Creation and follow up to ticket until getting a complete satisfaction to the final customer.• Log tickets using Dell Kace, OTRS and service now• Creation and management of domain and email accounts.• Software and device installation and configuration.