Customer experience simplifying the adoptation of nearshoring and cross-border fulfillment between US and Mexico

Deliver financial net worth for the company, while proposing strategies to achieve short- and long-term objectives for end of month closings in order for the financial team to invoice all shipments while planning minimal riskSupervise, monitor, and work on the improvement process of the main indicator which is Shipping Customers on Time in order to avoid chargebacks or penalties.Monitor and update standard operating procedures when changes are needed in the process with 64 kaizens implemented annually, A3’s presented to corporate management in order to obtain new providers with low cost and present annual goals and track value in real time saving up to 250k in 2022.Work closely with internal departments and external providers from multiple branches, in order to obtain all documents for customs and border crossing materials or equipment for import/export needs and provide all that is requested to company Shelter, US, and MX brokers.Create and maintain job descriptions for logistics, receiving, and small parcel agents.Maintenance of CT-PAT certification and compliance with program regulations.

Program transportation for importation or exportation of finished goods, raw materials, equipment, or tools.Send the correct and necessary information required by the company’s shelter, and brokers.Register all materials, finished goods to shelter, and brokers in order for all required shipments to be processed correctly and pay correct duties or fees.Create and keep the corresponding SOP’s up to date.Implement and use the corresponding ERP (Epicor, AX, D365) in all activities and functions that have to do with logistics.Work with engineering in regards of palletizing finished goods and maximize cargo in 48’ and 53 ft containers by maximizing capacity and meeting highway and border crossing requirements.

Manage, delegate, and prioritize high-volume calls and e-mails in a fast-paced environment requiring multi-tasking and decision making.Organize and plan daily operations within the Customer Care team.Respond to internal and external customer service issues and coordinate solutions between internal departments such as stores and distribution centres through e-mail, phone, and chat in a timely and efficient manner.Coach and train Customer Care team members via call coaching, performance metrics/stats and regular meetings.

IT Assitance, instalation of internet cables, cleaning computers, and learning MS Microsoft.

Sold Laptops and Cable. · Went to outside events and told potential customers about our services.