Victor James Email & Phone Number

Dallas, Texas, United States

• CSO hit $1 Billion in cash collections for the first time ever in 2022• Review Inventory and devise action plans based on client needs• Perform AR reviews for facilities to pinpoint bad debt drivers• Manage CFO special projects aimed at managing priority claims• Review and approve employee payroll (Kronos), PTO, and corrective actions• Use SilkRoads Recruiting to interview and hire new employeesvet and approve new hires• Train/update SOPs for new CSO… Show more • CSO hit $1 Billion in cash collections for the first time ever in 2022• Review Inventory and devise action plans based on client needs• Perform AR reviews for facilities to pinpoint bad debt drivers• Manage CFO special projects aimed at managing priority claims• Review and approve employee payroll (Kronos), PTO, and corrective actions• Use SilkRoads Recruiting to interview and hire new employeesvet and approve new hires• Train/update SOPs for new CSO processes• Work with QA manager for process improvement• Participate in facility calls to review monthly KPI’s• Maintaining supervisor duties in addition to manager responsibilities• Implemented updates to QA audit processes, team lead responsibilities, supervisor responsibilities, and introduced CSO Trend Tracking• Responsible for supervising 20+ collections specialists• Managing inventory for 14 facilities (Commercial and WC claims)• Managing Correspondence for 14 facilities• Train Managers, Supervisors, Team Leads, and collectors on department SOPs • Track and manage team assignments, payroll, attendance, and production• Review claim audits and conduct monthly performance reviews• Create/update Standard Operating Procedures in conjunction with QA• Run reports out of Cerner Discern Analytics 2• Working inventory out of Cerner Revenue Cycle P225• Promoted from Entry Level Collector to Collections Supervisor in 9 months, Manager in 2 years Show less

Coppell, Texas, United States

• Responsible for accurately preparing claims in Change Healthcare system• Correct billing errors • Working daily reconciliations to ensure all claims are timely• Create Job Aids• Selected to oversee special projects for an important client• Selected to Super User team to train and implement a new tracking system for the billing department

Irving, Texas, United States

• Oversaw 15 – 25 employees• Determined daily activity and work direction for team members• Subject Matter Expert• Served as an escalation point for team members, management, and clients• Responsible for training existing/ new staff• Perform Quality Checks of specialists’ work• Responsible for projects with greater financial impact Standard Operating Procedures for clients • Effectively work, maintain, and manage multiple projects on multiple systems • Extensive… Show more • Oversaw 15 – 25 employees• Determined daily activity and work direction for team members• Subject Matter Expert• Served as an escalation point for team members, management, and clients• Responsible for training existing/ new staff• Perform Quality Checks of specialists’ work• Responsible for projects with greater financial impact Standard Operating Procedures for clients • Effectively work, maintain, and manage multiple projects on multiple systems • Extensive report processing using systems such as Excel, DB2 sequel system, ImageNow reporting, and E-center reporting. Show less

Electrical Engineering Technologies/Technicians

Electrical Engineering Technologies/Technicians