Victor Azul Email & Phone Number

• Took client requirements from the beginning of the project and implementing the project deliverables to meet the client's objectives.
• Set up and configured client's solution(s)
• Trained client staff and system capabilities and best practices.
• Managed all activities related to client onboarding services including delivery and oversight of all project planning, technical integration with Stayntouch clients, and technical support to ensure the successful.

• Lead Client migration & implementation projects on PMS, CRS, RMS and CRM solutions.
• Consulted with clients to ensure optimal configuration for migration to new systems and solutions.
• Documented Client business requirements for search and selection for new systems and solutions.
• Managed client projects to ensure they are delivered on time and within budget.

Southlake, Texas

• Drove Sabre Hospitality Solutions revenue through the delivery of hospitality technology products and services.
• Collaborated with Chains and Hotels to ensure optimal and timely configuration of solutions to ensure customer success.
• Managed implementation and integrations for strategic accounts including Sonesta International Hotels Corporation, Morgans Hotel Group, Hard Rock Hotels, Two Roads Hospitality, Westgate Resorts, Trump Hotels, Noble.
• Ensured completion of defined tasks required to on-board a hotel or chain of hotels to the company’s products and services.
• Effectively managed concurrent implementations each at various stages of the implementation process, and appropriately prioritized responsibilities, coordinated activities for multiple internal departments, as well as.
• Collaborated with internal departments – Property Management System Integrations, Revenue Management System Integrations, Professional Services Booking Engine, Customer Success Training, Sales & Account Management to.

Greater Chicago Area

• Facilitated the on-boarding of hotel properties, content, rate codes, inventory, and accurate implementation of taxes and fees to Orbitz Worldwide systems and partner channels.
• Quickly researched, resolved, and troubleshot any issues via internal systems that may have escalated on a daily basis. As a result, minimized any retail loss or inaccurate information displayed on Orbitz Worldwide.
• Worked closely with internal teams like Marketing Managers, Chain Directors, Revenue Managers, as well as, external correspondences like Suppliers to provide efficient service and customer support within the agreed.
• Wrote basic scripts and executed ad hoc database queries using Greenplum and SQL Developer. Obtained and manipulated the data to fulfill requests and support auditing tasks.
• Technical Skills: Salesforce. Basic knowledge of SQL. Greenplum. Eclipse Scripting. Oracle.

Greater Chicago Area

• Ensured all Rate Plans are loaded efficiently and accuracy into various distribution systems including but not limited to: SynXis, Sabre, Apollo, Worldspan, Amadeus, and the Internet booking engines.
• Loaded and updated hotel content and inventory into each mentioned systems including our brand websites, processed transaction rejects, performed test sells of rate plans loaded, loaded pseudo city codes into the GDS.
• Mapped special rate plans, negotiated rates, consortia rates. Marketing programs rate shell build/audits. HOD - Hotel Description/content updates and maintenance.Technical Skills: Global Distribution Systems (Sabre.

Greater Chicago Area

• Managed the Reservation Database inboxes that needed to be kept up to date in order to meet department’s 2-day service-level agreement.
• Handled Negotiated and Marketing Accounts for Preferred Hotel Group and auditing these accounts through SynXis and Lanyon yearly.
• Implemented hotels through knowledge of Global Distribution Systems: Sabre, Amadeus, Galileo/Apollo, Worldspan. Daily usage of performing test bookings, assisting travel agents with technical issues, troubleshooting.
• Communicated via the Global Distribution System help desk calls directly assisting travel agents, hoteliers, and guests with their issues.