Victor Baez Email & Phone Number

Hartford, Connecticut, United States

Phoenix, Arizona

Phoenix, Arizona Area

• Underwrite mutual business in 14 states, indemnity/E&S business in 49 states, and standalone tail/ERP business in 49 states

Phoenix, Arizona Area

• Underwrite new and renewal book of business in 26 states while researching and pursuing new business opportunities, adding 20–25 new brokers
• Added 5 new states, developing guidelines for those states as territorial footprint expanded
• Developed new channels for product distribution through well-established network in the marketplace
• Overhauled the company’s underwriting guidelines to be more conservative, using proven processes for continued success

Phoenix, Arizona Area

• Managed daily operations to generate $3 million in yearly revenue by increasing collections, collecting up to 96% of outstanding balances—a 6% increase from 2013 and an 87% decrease in adjustment totals
• Earned recognition for turning around a troubled office and improving morale by managing 13 employees with respect and managing conflict with tact
• Monitored performance management while conducting training, coaching, and mentoring

Phoenix, Arizona Area

• Personally recruited by the CEO to advise in the startup of a medical malpractice program, designing it to be a true managing general agent (MGA) and assembling the program to drive continued growth
• Outlined a plan to roll out into 15 states, minimizing risk by avoiding overly litigious states and high-risk business

Phoenix, Arizona Area

• Recruited by well-known executive Randall Goss to develop a proposal for marketing a nonstandard physicians’ program, running the program at a loss ratio of 40–60%—a full 20% below industry average
• Acted as production underwriter for 60+ classes of healthcare and social service risks while managing business development and marketing for 4 healthcare product lines

Phoenix, Arizona Area

• Earned promotion from Assistant Program Manager within the first 2 years
• Managed and grew a multimillion-dollar book of business serving 40 states while managing 9 team members, negotiating treaties, and developing broker, insurer, and re-insurer relations
• Made underwriting decisions on difficult, complex accounts and resolved issues beyond the authority level of the underwriting staff
• Developed lasting professional relationships with brokers that are still in place today, managing almost 60 brokers at the program’s height
• Oversaw all MD renewals, mid-term change to group policies, and class change premiums while managing the production increase on books of business from $15 million to $44 million