I am currently working in the development of the Europeanmarket at Service Technology Partners. We develop softwarefor hotels (Staff management) and we recently launch in tothe market a decive that can be a perfect fit for multiplesectors.When I entered the company, there was almost no clients inthe region so we have been working on building thereputation of our brand and start long-lasting relations withmultiple hotel chains that will be the base of the future salesforecast in the region.

In charge of the business development of products for the low voltage of photovoltaic plants, my main objectives were: - Manage the relationship with existing customers, responding to their needs both in time and technical level coordinating with our technical office team. - Achievement of commercial relationships with new clients, for which meetings and product presentations were organized, from which a relationship was initiated that was continued with personalized studies of their projects with our products. - Attendance at fairs, both as exhibitors to present and explain our products, and attendees to promote networking with different actors in the sector.- Negotiation of contracts with the sales and financial departments of the clients. - Analysis of the proposals submitted and exhaustive follow-up in order to maximize the chances of success of the proposals that were made in the technical office.

Working as Regional Manager for EMEA region, my main goal is to maximize the company business on this region.Alongside with my team, we focus on 3 main tasks to achieve the mentioned goal:- Business development: Looking for new clients and initiating the necessary process to ensure the solution offered suits their needs and following up the after sales processes, mainly the deployment and commissioning of the solution, to guarantee the execution of the project is up to the highest quality standards.- Account management: Working together with those clients that have already deployed at least one project with us, we usually work on a vendor certification through RFP processes fulfilling the brand standards and guaranteeing those standards are strictly implemented in every new project, but in case they don´t certify vendors, we promote and use as a reference that initial project to other clients from the same group to grow and develop our relation with the company.- Distribution channel: Looking for new partners that have the technical skills and presence in the market enough to become a representative of our brand, taking care of the sales tasks and developing group accounts in their local market. We take care of their training program and support all their needs, setting the quality standards and the service levels compliant with our company policy.The most important part of the job is the human factor, both internal and external so I take pride on the work I perform to ensure my team always have the tools and means to develop both professionally and personally.

As head of the distribution channel, my main tasks were: - Market research in different countries in order to develop new sales channels in countries where we do not have a presence as well as planning, directing and coordinating distribution, sales and charges for orders from this medium. - Negotiations of distribution contracts with the companies detected as candidates to be part of our distribution channel. - Carry out initial training for new distributors at our headquarters in technical and commercial matters to give them sufficient autonomy to face any sales opportunity by themselves. - Host these companies during their visit to our city and our company. - Make offers for new projects according to the client's requirements, advising the distributor with the best possible solution in economic terms and technological efficiency. - To guarantee the correct promotion and sale of our systems among our distributors throughout the world, establishing habitual communication channels and means to facilitate their work while complying with our procedures. - Advise distributors on concepts related to customer support products and services (spare parts, services, training, repairs, Warranties, etc.) projects for the company. - Monthly and quarterly conferences to carry out monitoring and analysis of objectives, implementing corrective actions if necessary to help distributors achieve their invoicing objectives set at the beginning of the year. - Prepare monitoring reports of the distribution channel by regions for analysis in Management.

As an Account Manager for Customer Service, my main duties were: Contribute to the sales optimization and the company results, promoting the products and services that might fit every client needs. Manage every project developed, ensuring the cost effectiveness according to the economic criteria set by the board. Process the orders checking with the sales responsible that all the items included are correct, notifying the order acceptance, programming the deliveries and following up until the order leaves our warehouse. Guarantee the maximum guest satisfaction, stablishing specific actions derived from a thorough analysisi of the client needs and expectations. Advise the sales team regarding topics such as trainings, warranty repairs, spare orders, etc). Coordinate the customer communication, supervising the support and contributing to a continues improvement in terms of assistance procedures.Process any potential complaint, implementing corresponding corrective actions.Follow up the logistic process and the financial process reviewing the invoices and the payments are made respecting the client price and payment terms.Coordinate the documentation creation and the specific training plans that might be required for specific clients needs.

During my time at Nationale Nederlanden I participated in aprofessional development program with continuous trainingin the financial and insurance sector, in this program the tasksto be carried out were planned and expanded with thepassage of the quarters. My main tasks were:-Attracting new customers: After an analysis of its financialsituation, we detected areas where there was room forimprovement or even foreseen risks. When these areas ofimprovement were found, we explained those potential risksto the client and offer products or services that could coverthose risks.- Management of existing clients: Seeking to maximize theinvestments of clients in the portfolio and providinginformation on new products whenever a change on hispersonal situation occurred.

During my time at Vivacom Aragón, I oversaw a portfolio ofclients, small and medium-sized companies where my maintask was to increase their loyalty and the development ofthose accounts.During the year and 3 months that I was in this company, I hadone of the lowest rates of unsubscriptions in Spain at a timewhen the consequences of the economic crisis were stillsubstantial and in addition to that I doubled my client portfolioafter the departure of a colleague maintaining a high level ofcustomer satisfaction and retention despite the logical lack ofappropriate time to manage them as I had been doing beforethe absorption of a second client portfolio.

Encargado de contabilidad, finanzas y compras

Contabilización de facturas de diferentes clientes, cierres trimestrales y mensuales

Auxiliar de caja