Victor Bernas Email & Phone Number

Taguig, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Pioneer | Start up CompanyReports and provide assistance to Desktop Manager for all the reports and tasks neededDeploy and configure Mac’s to employees (Macbook Air, Pro, mini)Provide IT support for all the IT related requests,network issue and incident to employeesDeploy-install servers/cisco switches, manages server room Deploy fujixerox network printer - configuration thru networkCreate, Update, maintain IT assets - inventory thru Snipe IT softwareManage IT storage Meeting room health check for Audio,Video and CameraHands-on /configuration/policies - Deploy JAMF (Jamf Pro, Jamf Protect, Jamf Threat) to MAC OSManages- ticket creation thru JIRA softwareHands-on experience on Google Workspace Admin ( gmail policy, drives, calendar, sheets)

Pasay, National Capital Region, Philippines

Information Management Specialists | J&J PhilippinesPerform helpdesk Support for Johnson and Johnson Philippines, via remote assistance, onsite assistance.Level 2 IT support for desktop/laptop systems (pc build , reformat – T/S onsite)Hands on - experience on data center - server and cisco switchesProvide technical support, answering support queries via phone, email, teams, remote (logmein) and on -site support when needed - using Service Now platform ticketing systemTroubleshooting hardware and software problem. ( Expertise on laptop| desktop parts – repair)Manages inventory asset – received, updating, disposal – pc lifecycleManages warranty of unitCheck network connections/status including switches, (cisco catalyst 4500 series -Power over Ethernet POE IP phones,) and support internet connections of all users.Manage and configure MS Exchange mailboxes, Windows 2000 server (server failure / clean up, server printer, Citrix Management.)Reset Network password in active directory using web server One IdentityInstallation/configuration of standard software application (SAP, SAP Print Support, Citrix ICA, JDE, AS400, SQL etc)Setting up and troubleshooting desktops, laptops, phones/ ip phones such as avaya phones- cisco ip phone and other technical equipment as required

Pasay, National Capital Region, Philippines

Service Desk - Helpdesk IT Support Engineer | J&J PhilippinesPerform helpdesk Support for all Johnson and Johnson Phils. usersAct as a 1st and 2nd line technical support, answering support queries via phone, email, remote (net meeting) and on -site support when neededTroubleshooting hardware and software problem.Assist users to connect VPN connection via Remote Pki Access and Lan Wireless Pki access, Compass remote accessCheck network connections/status including switches, (cisco catalyst 4500 series -Power over Ethernet POE IP phones, cisco 3500 series) and support internet connections of all users.Manage and configure MS Exchange mailboxes, Windows 2000 server (server failure / clean up, server printer, Citrix Management.)Reset Network password in active directory using DRA web applicationProvide configuration - manage of PABX system such as Avaya and Nortel( IP phones) eg. creation of locals, configuring voicemails, assigning locals and direct lines. Troubleshooting of PABX system and escalate problem to Level 3 support personnel if problem gets more technical - no dial tone, reset of voicemail, monitoring of trunk lines, user Account in PABX, polycoms-direct linesInstallation of standard software application (SAP, SAP Print Support, Citrix ICA etc)Setting up and troubleshooting desktops, laptops, phones/ ip phones such as avaya phones and other technical equipment as requiredLog calls that have been resolved in ticketing system (BMC Remedy User

Makati, National Capital Region, Philippines

Service Desk - Helpdesk IT Support Engineer | J&J PhilippinesPerform helpdesk Support for Johnson and Johnson PhilippinesAct as a 1st and 2nd line technical support, answering support queries via phone, email, remote (net meeting) and on -site support when neededTroubleshooting hardware and software problem.Assist users to connect VPN connection via Remote Pki Access and Lan Wireless Pki access, Compass remote accessCheck network connections/status including switches, (cisco catalyst 4500 series -Power over Ethernet POE IP phones, cisco 3500 series) and support internet connections of all users.Manage and configure MS Exchange mailboxes, Windows 2000 server (server failure / clean up, server printer, Citrix Management.)Reset Network password in active directory using DRA web applicationProvide configuration - manage of PABX system such as Avaya and Nortel( IP phones) eg. creation of locals, configuring voicemails, assigning locals and direct lines. Troubleshooting of PABX system and escalate problem to Level 3 support personnel if problem gets more technical - no dial tone, reset of voicemail, monitoring of trunk lines, user Account in PABX, polycoms-direct linesInstallation of standard software application (SAP, SAP Print Support, Citrix ICA etc)Setting up and troubleshooting desktops, laptops, phones/ ip phones such as avaya phones and other technical equipment as requiredLog calls that have been resolved in ticketing system (BMC Remedy User

Makati, National Capital Region, Philippines

Workforce Team/ IT Support Engineer- Deploy to different site project for IT and helpdesk support such as Bayantrade Phils, Johnson and Johnson (JnJ), Starcruises Phils. - Provide on-site and remote desktop support for pc's and laptops.(Software and hardware support,OS)- Configure/deploy printer,monitor,telephones,pc's and laptop- Manage inventory system, DRA system (Citrix – configuration-add new windows account, reset account/password, shared folder)- Re-image windows xp with pre-installed(standard) application for fast deployment of units specifically at Johnson and Johnson Phils

Makati, National Capital Region, Philippines

Technical Support Specialist / Field Support Engineer | Field Support Team of MeralcoProvide remote desktop configuration/ phone support using mmc, c$, remote desktop (mstsc), intelli admin, pc anywhere, remote registryProvide field support on the workstations used by meralco employees when there is a problem on their software such as windows error, can’t boot, critical error, programs can’t launch, errors in database, virus problem, problem in operating system such as Windows 95, 98, 2000 and XP Professional and other programs or software concerning in daily transactions of Meralco.Common applications or programs used by Meralco employees are Lotus Notes,Remedy Ticketing System (AR system), SAP, CMS (customer management system), LPA , FMS, MWMS, MMS, Meter Reading,Oracle 8i to 9i,Power builder 6, Visual Studio 2005, Autocad , and other applications.Re-image OS for Windows XP professional/ windows 2000 using Norton ghost. Re–install windows 95 and 98 using deltree/ghostIsolate whenever there is a computer peripherals (hardware) that need to be replaced or it is defective such as hard disk failure, memory problems, CPU, motherboard, power supply, cd-rom’s and other hard wares.Isolate and repair printer problems such as there is a need to replace the parts or resolder it. These printers are Epson FX 1170, LQ models (dot matrix), HP laserjet printers such as 4100N, 5000N models or 4V.Isolate monitor problems and basic troubleshooting such as re calibration of brightness, color, focus and the screen size./Resolder of board circuitry of monitor/motherboard repairCheck,isolate and repair problem of laptop such as software problem ,operating system, hardware failure such as board memory, hdd- cleaning.In – charge in networking principles- the Local Area Network (LAN) topologyBy setting the ip addresses, gateways, DNS, WINS, computer names in network, network printers/jet direct printers-crimping of cat 5,6,7,8 and other.

Pasig, National Capital Region, Philippines

Technical Support Specialist | Ortigas MeralcoProvides field support on the workstations used by meralco employees when there is a problem on their software such as windows error, can’t boot, critical error, programs can’t launch, errors in database, problem in operating system such as Windows 95, 98, 2000 and XP Professional and other programs or software concerning in daily transactions of meralco.Isolate whenever there is a computer peripherals (hardware) that need to be replaced or it is defective such as hard disk failure, memory problems, cpu, motherboard, power supply, cd-rom’s and other hard wares.Acts as a system administrator because we install programs used by meralcoIsolate printer problems whether it can’t print or hardware malfunctionIn – charge in networkingDeploys Pentium 4 computer set in replacement for their old pc’s with file transfers, IP addresses, Operating System and standard applications they used Provides “on call” help to support meralco employees to directly help them when they are having problems on their workstations and other peripherals such as printer or hardware devices that malfunctions especially those that that are urgent cases/remote sites or in the branches of meralco.

Makati, National Capital Region, Philippines

Encoding of information got from the GSIS members for further references.Capturing GSIS member’s data such as signature, fingerprints and pictures.Printing and indenting GSIS eCards