Flying-Twin is the sole authorized dealership of Indian Motorcycles, Brixton Motorcycles and Lambretta in Reunion Island

Responsibilities include all commercial and management duties of Harley-Davidson operations in a district of 7 emerging markets in South-East Asia (Vietnam, Philippines, Indonesia, Myanmar, Cambodia, New Caledonia, Tahiti). • Manage sales operations of Harley-Davidson dealers in South East Asia• Create and implement strategies and business plans supporting company’s and dealerships’ performance and profitability• Plan and deliver wholesale and retail sales for motorcycles, parts & accessories and general merchandise• Train dealerships management and staff• Develop tactical sales campaigns• Identify network expansion opportunities• Review dealerships financial statements to ensure dealerships profitability• Advise dealerships on all areas of the businessGrew retail and wholesale motorcycles units by 137% Grew related products sales by 68%Onboarded 7 new authorized dealerships Developed a comprehensive sales operation onboarding kit for new dealershipsImplemented sales challenges and incentive programs to drive incremental sales and motivate sales teams

Responsibilities include commercial and management duties of Harley-Davidson after-sales operations in a district of 6 Emerging Markets in South-East Asia (Thailand, Indonesia, Singapore, Malaysia, Brunei, New Caledonia). • Manage after-sales operations of the Harley-Davidson dealers in South East Asia• Support service operations and design tailored action plans• Plan and deliver parts & accessories wholesale forecasts• Develop initiatives to drive sales and reduce parts & accessories obsolete inventory• Build after-sales training plans• Audit and monitor warranty claims• Implement best practices on inventory management, warehouse management, and visual merchandising• Guide and assist dealers in the recruitment of service staff.Grew service proficiency by 10% points Grew parts & accessories sales by 45% Onboarded 13 new authorized dealershipsDeveloped a comprehensive after-sales operation onboarding kit for new dealershipsRecognized as the Harley-Davidson Asia Pacific talent in 2016

As a key member of the European marketing & sales operations team, I worked closely with the national subsidiaries, their localsales & planning teams and regional managers. • Sales planning and forecasting for 8 major European nations• Monthly reporting on wholesales & retails performance, inventory, production, order intake and order bank• Monitoring and development of metrics and KPIs• Identification of business opportunities• Market and competitor analysis

One-year work placement at Harley-Davidson Europe. I worked closely with Harley-Davidson strategic growth markets central and subsidiaries teams (South Africa, MENA, CEE, CIS and SEE) and their local dealer networks.• New market entry studies• Budgeting and forecasting• CRM development and support• Developed a 5-year strategic business plan for the strategic growth markets group• Analysis (P&L statements, SG&A, customer satisfaction index, inventory, and sales)Implemented geographic information systems (ArcGIS and Google Earth) as sales mapping and network planning toolsActed as a key resource for Harley-Davidson expansion projects

Portfolio of accounts management; Project management; Market studies; Sales teams training.