• Currently identifying and assessing areas for process enhancement, proactively anticipating requirements, and devising innovative solutions to optimize business workflows.• Developing and deploying intuitive dashboards and comprehensive reports, empoweringday-to-day administrative tasks, facilitating informed decision-making, and ensuring consistent quality standards are upheld.• Collaborating closely with stakeholders to analyse automation needs within businesspractices, offering insights to senior management for strategic decision-making.• Coordinating regression tests, ensuring timely completion of objectives and adherence to established timelines.• Fostering collaboration among cross-functional teams, effectively communicating insights to drive process improvement initiatives and manage change successfully.• Leading business system and process projects within agile teams, aligning efforts with strategic objectives and operational goals.• Facilitating communication between technical teams and vendors, organizing meetings and ensuring timely resolution of priority issues.• Conducting trend analysis and monitoring business practices, delivering regular reports on operational control matters to senior management for informed decision-making.• Leading the operations agile team as the product owner, providing strategic direction and guiding stakeholders through project requirements.• Facilitating backlog management, iteration planning, and elaboration of user stories as the product owner, ensuring alignment with project objectives.• Spearheading product release plans and managing expectations for the delivery of new functionalities.• Actively mitigating impediments affecting the successful completion of Release/Sprint Goals, ensuring alignment with project timelines and objectives.

• Promoted customer satisfaction by resolving issues in line with industry regulations and guidelines, ensuring client business continuity.• Received and checked client documentation for accuracy, confirming the presentation of all required documentation.• Prepared contract documents to ensure compliance with regulatory standards.• Engaged clients in investment and portfolio discussions, exploring conversion opportunities and new business avenues.• Organized and attended periodic meetings, member education sessions, and Annual General Meetings.

• Actively engaged in member education sessions and conducted physical visits to interact with clients, discussing ongoing and potential business prospects.• Addressed product or service issues by clarifying customer complaints, selecting the most suitable solution, and ensuring follow-up to achieve resolution.• Produced comprehensive reports detailing various engagements and collected feedback.• Verified and processed all customer instructions according to established guidelines.• Collaborated with the customer service team to devise strategies for new business development.• Attentively listened to customer needs to identify and suggest optimal product solutions.

• Played a key role in the digitization and implementation of workflow projects within the department.• Fostered and managed relationships to pinpoint areas for process enhancement and understand their effects on workflow systems.• Collaborated with team members to address client inquiries and promptly resolve any arising issues.• Orchestrated and analyzed system activities to facilitate the implementation of necessary changes and enhancements.• Assisted in data extraction and cleaning processes, working closely with both clients and staff to ensure accuracy and efficiency.