Victor Cobos Email & Phone Number

United Kingdom

Seattle, WA, US

New York, NY, US

• Lead product for mortgage, focusing on the eligibility & verification part of the funnel which validates a users’ assets, liabilities & income and the house’s appraisal, title & insurance in order to securely fund a loan
• Coordinated the code rewrite of the “My Task” homepage with team, realizing a 7x gain in page load performance from 17.5 seconds down to 2.5 seconds
• Managed the “Post-Lock Optimization” strategy for H1’22 as product lead, coordinating with 32 team members across Sales, Product, Engineering, Design, & Data to synthesize & report on workstreams, KR’s and pod capacity
• Focused on driving automation and laying the foundation for future OCR technology that would minimize customer labor, our key metric that aims to reduce friction with our manual upload documentation
• Directed our new Tasks 2.0 experience: a product re-envisioning providing users with guidance, UI improvements & enhanced document upload experience aimed to reduce customer labor by 15% scheduled to launch in CY’22

Santa Clara, California, US

• Defined realtor.com overall home visualization product strategy (Photos, 3D Tours, Videos, Open House In-Person & Livestream) for Mobile Web, Desktop, and Mobile Applications
• Launched video playback on realtor.com, parsing out YouTube & Vimeo URL's provided in the MLS reducing site dropoff by 8.5% as the old process opened a new a tab to play the video externally
• Managed the relationships with AR & 3D Partners (Matterport & Asterooom) to align on a joint product roadmap
• Launched a new Tours API, which provides the capability of easily partnering with new partners to power data feeds to provide additional experiences with higher coverage rate versus scraping experiences provided via.
• Teamed up with user research to understand user’s pain points & understand buyer’s home purchasing habits in an ever-changing landscape with limited home inventory & pandemic climate
• Launched new photo gallery view which consolidates Photos, Floorplans, 3D, Video, Virtual Tours, Map into one experience resulting in increased product engagement across the board (56% lift with 3D Tour clicks, 19%.

Berlin, Berlin, DE

• Took full responsibility for planning, product discovery & delivery of the US Taxfix product
• Led a team of 7 members in both the discovery & delivery track of our incubation team, a team that is dedicated to help drive my mission to identify a viable GTM strategy
• Worked closely with management & founders to develop a long-term product strategy for the US market
• Regularly presented findings of the US Market & Research to management & founders in a structured immersion session that surfaces high impacting hypotheses, pain points, value proposition, competitor analysis, &.
• Synthesized major findings of user segments & user problems through multiple iterations of qualitative & quantitative analysis
• Traveled to the US with User Research to perform ethnographic research (in-home observation) & 1x1 interviews with Americans performing their tax filing returns in order to gather & prioritize customer requirements

Austin, Texas, US

• Owned & drove data product life cycle for the mobile consumer application for iOS and Android
• Established an agile triage process (weekly meetings & Kanban board) for customer support that decreased the engineering lead-time by 85% for various frequent requests that were not yet productized
• Identified an international fraud scheme out of the Philippines during my first week by creating Mixpanel dashboards which monitored usage by fingerprinting device locations, upon escalation we delayed & stopped.
• Formulated a new product development 2 week sprint process that led to the creation of a new Jira workflow process & poker planning meeting with Engineering/QA to ship continuous incremental product work
• Led a successful Venmo product integration with a turnaround time of 6 weeks (to meet the beta pilot program deadline) which allowed users to perform withdrawals decreasing our monthly costs by 21%
• Successfully integrated Leanplum as our A/B Testing platform, Plaid as part of our new user onboarding flow, and CFS as our ACH processor incorporating KYC practices authenticating users and accounts for payouts

Needham, Massachusetts, US

• Syniti solves complex enterprise data transformation challenges by combining data expertise, intelligent software and packaged solution accelerators to yield certain and superior business outcomes.
• Oversaw the launch of Information Governance CloudTM (IGC), a cloud based SAAS solution that empowers data governance users to design, analyze, and institutionalize enterprise-wide data policies and overall company &.
• Maintained, groomed and refined the Jira Product Backlog and Kanban Board on a daily basis employing Agile methodologies
• Designed the main customer experience page for constructing new assets, introducing users to a guided approach that improves the construction of well-defined assets in order to establish data governance
• Built the initial prototype for a collaborative workflow approval and notification system that alerts users in real time as new activity is being made, work is being completed, or assets require user sign-off to help.
• Strategized with Director of Product Management & VP of Engineering on a weekly basis on major product enhancement releases

Norwalk, Connecticut, US

• Managed product development for FactSet’s platform (SaaS) portfolio holdings & financial products
• Defined the vision and goals for FactSet’s portfolio holdings and financial data needs across platform (via add-ins, web applications, native products, mobile app)
• Started the product/engineering branch in Austin in 2012, hired and developed four teams (1 Product Manager ~ 5 Engineers) overseeing multiple new product launches
• Reduced client error entry of fund performance data by 75% by building Quick Returns, a financial data web app with error detection technology that allowed client to parse in millions of cells of financial data
• Collaborated with cross functional teams (Engineering, User Research, Consulting/Sales) in releasing new product enhancements & high-impacting product changes
• Experience in mapping client workflows into task hierarchies in order to organize agile requirements

Norwalk, Connecticut, US

• Managed a diverse book of 25 investment management accounts of different sizes and investment strategies, worth over $3.07 million in Annual Subscription Value
• Trained and provided continuous support to 174 FactSet software users in the state of Texas, in a personal and group setting
• Traveled to client’s office locations to meet with analysts, portfolio managers, and vice presidents on a weekly basis to monitor and discuss the implementation of the FactSet platform
• Recommended innovative ways to streamline the research and analysis process for financial industry clients by supporting a collection of over 80 FactSet applications, and creating hundreds of custom models, screens and.
• Identified sales opportunities by analyzing client business processes, collecting user feedback, reporting intrinsic/extrinsic needs to the account team, and formulating sales strategies to increase account revenue
• Gathered investment management client’s feedback and created enhancement reports of the FactSet platform to further improve the overall user experience

Cupertino, California, US

• Resolved approximately 15 daily inbound customer inquiries regarding technical troubleshooting issues with the iPhone
• Cooperated with other Apple administrative departments to provide assistance to external and internal clients
• Pitched and sold AppleCare Protection warranty agreements to customers, consistently exceeding goals by 150% per cycle and earning the #1 ranking month to month out of 20 employees

Richfield, Minnesota, US

• Assisted clients in-store and over the phone in regards to the sale of Best Buy products and services
• Helped customers with their returns/exchange transactions
• Programmed a new return/exchange practice to achieve #1 standing in the district
• Supervised training of 10 new employees including Customer Service Representatives Levels I and II
• Received the All-Star award for 90% AccountShield & 100 % MasterCard attachment

Detroit, Michigan, US

• Consolidated suppliers of key commodities, resulting in $24K product cost reduction
• Identified $270K in savings for wiper blade parts by performing a data forecasting analysis of new prospective suppliers
• Evaluated potential suppliers’ warehousing operations to recommend next phase of technical validation
• Researched trends of increasing raw materials and oil prices to minimize risk exposure in different global areas
• Worked with cross functional Financing, Engineering, Marketing, Logistics, and Supplier Quality teams in the purchasing process to award new business to more competitive and efficient automotive suppliers

Austin, TX, US

• Mentored 10 business students with planning, implementing, and evaluating their business career
• Shared knowledge about McCombs School opportunities
• Served as a guide to campus and academic resources
• Assisted in facilitating a two-hour session seminar, once a week
• Organized educational and social activities to help students become better acquainted with each other, faculty members and the UT community

Round Rock, Texas, US

• Analyzed historical purchases of business servers to find patterns to forecast best delivery time strategies
• Examined product procurement costs to identify excess spending during fluctuating time periods
• Performed benchmark analysis of leading PC manufacturers that highlighted SCM advantages to provide recommendations to improve customer experience from date of order to receipt
• Honored with Best Overall Team Award by class professor and corporate managers

Bba, International Business (Area Studies In French Language & Culture)

International Program In Management