Victor Castano, Ph.D. Email & Phone Number

Berlin, Berlin, De

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Berlin, De

- Led and managed 8 teams within the Operations Department: Advertiser Support (EMEA, APAC, Americas), Integrations Team (Partnerships, Supply Partners, Data Partners, Technical Writing, and Floating Team).- Contributed to the development of the company's overall strategy, collaborating closely with the executive team to ensure our solutions aligned with long-term goals.- Designed and implemented key internal and global processes for seamless operations.- Help establish and maintain strong relationships with key partners, including Google, Twitter, and Digital Turbine. - Recruited individual contributors, managers and senior managers from direct competitors and other industries.- Spearheaded a team of 21 engineers, overseeing global and regional support for various stakeholders.- Maintained the highest team retention rate with only 2 departures in 4 years. Raised OfficeVibe score from 6.8 to a consistent 9+ across all teams for over 4 years, reflecting exceptional employee engagement and satisfaction.

Berlin, De

- Led the expansion of a technical support team from 4 to 10 support engineers and increased our support capacity, enabling us to handle four times the revenue.- Successfully recruited, onboarded and trained over 10 new engineers including managers and high level managers, resulting in 100% retention rate.- Established internal processes for the team from the ground up.- Co-led the design and implementation of global processes, including automatic customer tiering and customer journey for over 200 advertisers per year, maximizing the efforts of over 100 staff members from the Revenue and Operations department.- Developed and implemented a comprehensive training program for all teams, resulting in a significant increase in productivity and efficiency.- Mentored and coached over 20 individual contributors and managers to help them achieve their career goals and develop the skills they need to be successful in their roles.

San Francisco, California, Us

- Held functional and disciplinary responsibility for 5 teams within the Operations Department: Advertiser Support, Publisher Support, Integration Management, Sales Engineering, and End-User Support (Global Customer Support Team.- Managed headhunting, team building and management of all teams.- Played a pivotal role in optimizing the Offer Wall Product resulting in a 90% increase in revenue and a 50% reduction in customer complaints year over year.- Contributed significantly to both Internal and External Support Processes.- Designed and managed of the Incident Management Process, Business Monitoring & Alerting Tools- Contributed to the stabilisation of the Core Platform, helping reduce the average number of Major Incidents from 3 per day to 3 per year.

San Francisco, California, Us

- Played a key role as a technical consultant for over 300 mobile development companies, providing expert guidance on app monetization strategies.- Took responsibility for SDK integration and troubleshooting, ensuring smooth and efficient operations.- Managed publisher and partner escalations, promptly addressing and resolving issues to maintain strong business relationships.- Served as a liaison between the engineering and product teams, facilitating effective communication and collaboration.- Key TechSPOC (Single Point of Contact) for technical, operational and business teams, specially during Major Incidents affecting both business and platform. - Leveraged my technical knowledge and product understanding to provide sales engineering support, contributing to the growth and success of our sales efforts.

Sfo, Mx, Uy, Arg

- Applied agile methodologies to develop two 100% Swift-based apps, namely Marin County Fair and Marin Civic Center, targeting the US market.- Implemented REST and JSON for seamless data exchange, and ensured data persistence within the apps.- Integrated Google Maps SDK to provide interactive map functionality within the apps.- Utilized Estimote SDK for beacon integration, enhancing location-based features.- Employed Agile, Git, and Jira for efficient project management and version control.

Dania Beach, Florida, Us

- Fully developed the drawing engine for NearPod, a highly interactive online presentation tool used by 1.2 million teachers and over 8 million students in 10% of schools across the United States securing since then over 30 million in funding.- Employed Quartz 2D and UIKit Dynamics to ensure smooth and dynamic graphics rendering.Implemented custom drawing, image handling, and annotation editing functionalities.- Ensured compatibility with iOS 8.0 for seamless user experience across devices.

- Designed and implemented innovative techniques and designs to enhance the resilience and fault tolerance of the ERRIC microprocessor- Developed a comprehensive framework for testing and debugging the ERRIC processor.- Created Dissimera, a disassembler and software simulator specifically designed for the ERA architecture.

- Contributed to the development of various educational apps, including Huebert, Maria Cher, i-wow Art-Brush, i-wow Letters & Numbers, Booksy: Learn to Read Platform for K-2, Booksy: School Edition, and CornellLab Bird Q&A: Your birding questions answered 2.0.- Utilized design patterns such as MVC, singleton, delegation, and blocks.- Developed for iOS6 and iOS7 using XCode 5.0, Git, and CocoaPods.- Employed Cocoa, JSON, REST, NSOperationQueue, GCD, and NSURLSession for efficient data handling.- Integrated third-party APIs such as Testflight, Crashlytics, SQLite, AFNetworking, FMDB, Parse API, StoreKit, Facebook, Google+, and CocoaLumberJack.

- Created the first version of an in-house app that controlled the accounting of debt collectors in the UK (Shopacheck Loan Management) using various patterns: MVC architecture, KVO, Observers, Singletons, categories.- Development and Delivery of Training Courses.- Distribution of iPhone apps using Testflight.- Language localization of apps.

London, Gb

- Conducted research on the effects of radiation in semiconductor technologies.- Designed a Fault Tolerant Microprocessor Architecture to mitigate hardware faults, specifically those induced by radiation, to prevent catastrophic failures.- Developed an assembler/disassembler and software simulator using C programming based on the novel Hardware Fault Tolerant Architecture.

London, Gb

- Assisted in delivering lectures and providing support for various networking courses, including "Networking Concepts," "Local Area Networks," "Wide Area Networks," "Network Security," "Computer Hardware and Software Architectures," "Network Operating Systems," "Network Technology," and "C programming language".- Served as a CCNA Cisco Instructor, guiding students in understanding and applying networking concepts.

London, Gb

- Provided first and second-line technical support to over 34,000 customers, including staff and students.- Managed and supported Windows and Linux clients, consisting of more than 4,000 workstations.- Developed and deployed workstation images using Zenworks.- Supported LDAP, Active Directory, Novell, DHCP, and DNS.- Diagnosed, tested, and repaired hardware, software, and networking issues, ranging from drivers and TCP/IP to switching, cabling, and sockets.

- Part Time Lecturer of the subject End User Support, Networking Concepts, Networking Fundamentals, Local Area Networks and Wide Area Networks

- Analyzed, designed, developed, and tested a Client-Server SISS application for Santa Lucia, one of the top Spanish Insurance Companies, utilizing ProC (C & Informix).- Developed tools to enhance developer productivity.- Participated in the development of a simulator based on the Spanish army's helicopter, Colibrí, using C++.-- Managed and produced new flight modules, ensuring integration with OEM software and hardware provided by the helicopter manufacturer, EUROCOPTER.-- Designed and implemented the Communications Model for PC-to-PC interaction within the simulator.Installed, administered, and troubleshooted the LAN.-- Co-developed simulation modules for aircraft-specific simulators, specifically for the Airbus 320 (A320), using C++.

Doctor Of Philosophy (Phd), Fault Tolerant Computing In Radiation Environments

Bsc, Computing & Computer Networking

Education record