Victor Chan Email & Phone Number

Singapore

Primary responsibilities/essential functions:• Incident management for Digital channel• Review incidents reported by customers and to improved customers' digital channel experience• Providing data and insights on area of improved for Digital channel• Lead a team of 6

Asean & Oceania

Digital Project• Community Activation - Expand community from 5 to 8 regions. MAU - '20 : 1.59M --> '21 : 1.67M • Lead first ever regional Samsung Members EventDigital Innovation• Digitise Warranty Registration - Created a mockup to increase product registration by adding QR Code on warranty card --> Samsung Members App. Home Appliances product registration rate increase by 100%.• Virtual Onboarding Service - Provide 1 to 1 training to customers who purchase a new… Show more Digital Project• Community Activation - Expand community from 5 to 8 regions. MAU - '20 : 1.59M --> '21 : 1.67M • Lead first ever regional Samsung Members EventDigital Innovation• Digitise Warranty Registration - Created a mockup to increase product registration by adding QR Code on warranty card --> Samsung Members App. Home Appliances product registration rate increase by 100%.• Virtual Onboarding Service - Provide 1 to 1 training to customers who purchase a new product. Customers may register during product registration. Pilot launch Nov '21~• Utilise help content (B2C) to integrate with the community (C2C)Achievement:• Kudos Award Winner (Innovation Category)Primary responsibilities/essential functions:• Managing support function for the digital channel (Web & App).• Build and execute a strategic department plan to upskill and grow with the business’ expansion and needs.• Drive internal knowledge of the digital business by providing direct management, strategic insight, reporting and presentation.• Improve engagement for Samsung Community.• Lead a team of 4 in new channel expansion. Show less

Asean & Oceania

Digital Project• SEAO is the first region globally to launch At Your Service (Online Warranty, Appointment Booking). 30% increase in product registration, 27% call reduction.Digital Innovation• $72K sales generated in the first 3 months by improving customer digital journey from Support site to Online Store.Primary responsibilities/essential functions:• Supporting HQ(Korea) & ASEAN & Oceania stakeholders to ensure the implementations are aligned to HQ standards and… Show more Digital Project• SEAO is the first region globally to launch At Your Service (Online Warranty, Appointment Booking). 30% increase in product registration, 27% call reduction.Digital Innovation• $72K sales generated in the first 3 months by improving customer digital journey from Support site to Online Store.Primary responsibilities/essential functions:• Supporting HQ(Korea) & ASEAN & Oceania stakeholders to ensure the implementations are aligned to HQ standards and best practices.• Managing support function for the online channel (Web & App).• Content Quality management - Work cross-functionally with other Samsung Customer Experience teams to ensure business needs are addressed and customer satisfaction maximized.• Customer self-help resolution - Using Adobe Analytics to analyze and research customer digital behaviour for call reduction.• Conduct workshops and training for regional stakeholders. Show less

Singapore

Primary responsibilities/essential functions: • Works closely with the all 29 different country Digital teams to ensure the implementations are aligned to group standards and best practices.• Works with both the Country Digital team, Country Marketing, Group Leadership and our managed services partner to ensure the sites evolve in a consistent manner.• Managing 7 offshore team member from China & India to manage ‘business as usual updates’ to the sites, ensure holding information is… Show more Primary responsibilities/essential functions: • Works closely with the all 29 different country Digital teams to ensure the implementations are aligned to group standards and best practices.• Works with both the Country Digital team, Country Marketing, Group Leadership and our managed services partner to ensure the sites evolve in a consistent manner.• Managing 7 offshore team member from China & India to manage ‘business as usual updates’ to the sites, ensure holding information is published within the Service Level of Agreement.• Where limitations in CMS are found, liaises with IT to articulate requirements that require development resources and subsequently ensures those developments are fit for purpose.• Conduct training to Country stakeholders and Internal team.• Hands-on experience on Akamai to launching new campaigns. Digital Project• Collaborated on launching of First Digital only bank in Africa (Ivory Coast).• Lead the modernisation of Web presence for Ivory Coast & Kenya using modern technology stack to drive online sales (above YTD target), improve SEO and drove page speed by 30% to be the best among peer banks.Digital innovation• Identify and implement new tools and technologies to support tactical marketing requirements.• Proactively identifies opportunities/ideas to engage website visitors and increase repeat visitor numbers. Show less

Singapore

I was part of a team that was responsible for development and maintenance of several large-scale local and global web properties including CNET Asia and ZDNet Asia, ZDNet.com, TechRepublic.com and CBSSports.com.Possesses extensive knowledge of languages / markup such as PHP, Javascript, jQuery, CSS and HTML and also specialized framework and templating skills using Symfony2 and TWIG.Work on a CMS for ZDNet.com editorial team using Zend Framework, AJAX & JQuery… Show more I was part of a team that was responsible for development and maintenance of several large-scale local and global web properties including CNET Asia and ZDNet Asia, ZDNet.com, TechRepublic.com and CBSSports.com.Possesses extensive knowledge of languages / markup such as PHP, Javascript, jQuery, CSS and HTML and also specialized framework and templating skills using Symfony2 and TWIG.Work on a CMS for ZDNet.com editorial team using Zend Framework, AJAX & JQuery https://cms.zdnet.comUsing SVN and GitHub for version control tools.Using RESTful api to query data for the site. Show less

Setting up domain name, IIS and Database table for the start of the project for local testing and live server.Involve in developing online Campaigns for clients. Most of the projects are developed using Flash, ASP, PHP, MYSQL and MSSQLHave developed websites for clients - AMKhub, Asus Laptop microsite, National Museum CMS Website, Fancl.Develop CMS/E-Commerce site for Global Beauty International, using Paypal as payment gateway for the shopping cart.sDoing… Show more Setting up domain name, IIS and Database table for the start of the project for local testing and live server.Involve in developing online Campaigns for clients. Most of the projects are developed using Flash, ASP, PHP, MYSQL and MSSQLHave developed websites for clients - AMKhub, Asus Laptop microsite, National Museum CMS Website, Fancl.Develop CMS/E-Commerce site for Global Beauty International, using Paypal as payment gateway for the shopping cart.sDoing newsletter email blasting. Show less

Involve in developing client base application for Nokia. Developed Front-end Interface application CD-ROM for Nokia phone installer using Flash 8.Developed an online game website for Nokia using Flash 8 - Nokia Intrusion SystemCompany sent my game website for Creative Circle Award 2008.

Degree In Information Technology, Software Engineering And Networking

Diploma In Multimedia Software Engineering, Multimedia Software Engineering