Victor C. Zamora Email & Phone Number

Red Oak, Texas, United States

Red Oak, Texas

- Manage materials usage and demands between multiple sites.- Create reports of future need, present usage and forecast future material revisions- Expedite shipments of AOG repair, rework and parts- Liaise with Operations for shipments of finished good and outside vendor services- POC for intercompany transfers. Setting up sales orders in SAP and maintaining database of open demand- Create all the release notes in Lotus Notes for part and external services- Work with field service customers to accurately identify parts required thru using SB review, and IPC references

Grapevine, Tx

-Assist Sales Department with quotes for repair and/or overhaul of PW100 engines. Field calls from customers for additional services and materials. -When projects are awarded begin initial contact with the customer to confirm contact information. Go over the roadmap of how their engine will move through the shop. Review final agreed upon sales proposal for correct discounts, commissions, or special instructions. Contact sales for any anomalies. -When engines arrive begin review of all documentation. Assign sales orders, customer work scope and pertinent engine information. Schedule and lead input meeting with the PW100 team to review work instructions. - After unit moves to detailed parts inspection, evaluate with operations and engineering the materials deemed scrap. Take photos and annotate scrap codes for all high dollar materials. Check unit for parts that would limit the engines operation.- Compile an accurate work estimate for the customer based on the sales proposal. Begin running reports for materials, labor and outside services. Review the parts reports and call out parts that will be sourced in serviceable versus factory new condition. Begin the "second sell" part of the negotiations informing the customer on additional service bulletins, upgraded parts and services that are available. Negotiate a final estimate at a price point satisfactory to both parties.- After estimate approval parts list, vendor parts, and internal rework are released for project completion. Customer Service Representative completes a cost analysis for submission to finance. Contact with the customer at completion of project milestones.-As the engine shop event ends review all final data and develop an invoice for the customer. Run final cost analysis for finance and explain any variance from estimate submission.-Ensure engine arrives in satisfactory condition and final "Customer Thank You " call completed.

Forest Park- Dallas, Texas

- Work closely with Sales, Operations, Engineering, QC and Materials to ensure both company and customer requirements are met or exceeded.- Adminstratively manage client PT6T Twin-pac and PT6A engines through company maintenance and repair process.- Monitor costs, update customers and sales representative weekly on the status of engines. Upon completion of repair or overhaul reviewed final invoice and part orders for management.- Developed summary condition reports for both Pratt & Whitney PT6, PT6T, JT15D, PW300, PW500 and Rolls Royce Spey/ Tay product lines.- Assist with customer tours and visits of the facility.

- Ensured completion of all sales orders and inter facility transfers for same day shipment- Entrusted with inventory special projects on a regular basis- Trained in receiving procedures and routing of parts and materials- Cross trained in the packaging and shipping departments- Expedited response to all field service orders and inquiries- Lead and directed co-workers in project management, daily operations and cross-training - Prepared tracking, scheduling and inventory reports- Monitored and maintained compliance of established policies and procedures - Provided customer service and dispute resolution- Demonstrated schedule flexibility and commitment through frequent day/night shift changes

• Responsible for processing, tracking, and reporting on discrepancy reports (DR) and related Over and Above • Liaison between Engineering, Program Management, DOD/Air Force and Operations • Reviewed and assessed discrepancies under direction from Program Office and/or Production supervisors • Accountable for completion of DR related costs and activities from discovery, disposition, through till final government sign off • Developed and streamlined procedures for the Over and Above (O/A)Department • Tracked all manpower, material, and government approvals related to MC-12W Liberty platform

• Managed materials and logistics issues for 60 aircraft during final phase of production • Ensured prompt, responsive customer service for applicable material processes and support operations for Gulfstream G100, G150, G200 and GIV product lines. • Requisitioned parts and materials for service, repair, and warranty replacement • Reconciled and audited core and repairable logs • Responsible for making high impact decisions effecting material flow and handling of high dollar inventory • Tasked with overseeing second shift materials and planning support for over 100 Completions and Service employees • Received multiple Gulfstream Pride Silver and Bronze awards for Customer Support and Project Management

• Served as liaison between Completions floor, Engineering, and Purchasing• Read, monitored, and analyzed various technical documentation• Managed and organized the Netjet Line Service Program onsite stockroom• Maintained and rectified Netjet owned property, inventory and core parts• Ensured stockroom conformed to FAA, Gulfstream Quality Control, and departmental procedures

• Ordered and assembled kits against Bill of Materials.• Requisitioned, tracked, and maintained customer property, amenities, and loose equipment• Monitored shop usage in accordance with budgetary milestones• Crossed trained in Shipping, Receiving and Stockroom

Education record

Education record

Education record

Education record