Victor Manuel Del Fierro Castillo Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

As the Operational Process & Insights Analyst, I play a pivotal role in driving analysis, reporting, and process design across the Council. Key contributions include:- Providing comprehensive analytics on performance and strategic issues impacting Citizen & Customer Services, fostering informed decision-making.- Developing, extracting, and presenting data insights to support organizational goals.- Leading the analysis phase of projects, identifying end-to-end business process requirements and recommending customer-centric changes.- Enhancing project management and business analysis frameworks, ensuring efficient tools, templates, and processes.- Collaborating with internal service providers to improve knowledge collateral, processes, and system design.- Documenting business processes, standards, rules, and operating procedures for core processes.- Designing and maintaining user-focused content on various platforms, including intranet and process documentation.

Christchurch, Canterbury, New Zealand

● Serve as the first point of contact for the Council, addressing customer queries through phone and email.● Organise and coordinate jobs with contractors to meet customers' needs effectively.● Demonstrate exceptional customer service skills and adaptability in a fast-paced environment.● Utilise SAP, along with multiple technology platforms, to provide seamless and personalized customer experiences.● Maintain attention to detail and effective multitasking abilities.● Contribute to an award-winning team recognized for exceptional service

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Communicate effectively and contribute to the company´s values and culture Achieve personal sales targets through achieving excellence in customer satisfaction and assist in achieving store targets. Contribute to, support and add value to the team by demonstrating a willing can-do attitude Focus on attention to detail, diligence, and maximising efficiency and time Understand and execute back-of-house paperwork and procedures.● Confident and enthusiastic - a people person● Professionally presented and well-spoken● Show an understanding of procedures for handling customer complaints and enquiries● Have enthusiasm for building morale, loyalty, and pride in the store● Actively promote the store through in-store merchandising, displays, and other activities.● Experience gained in jewelry, sales, and retail knowledge.● Communication skills improved.● Management skills gained being the second in charge of the store.

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Managing all social media and being part of events, organisation, and member recruitment.One of our events was nominated as The Best International Event of the year 2021.

Christchurch, Canterbury, New Zealand

● Created engaging digital content and communicated with international high school students as part of the International Ambassadors team.● Promoted the University of Canterbury to prospective students from diverse backgrounds.● Provided valuable insights about campus life and academic programs.● Demonstrated strong communication skills and cultural sensitivity.● Represented the university with professionalism and enthusiasm.

Christchurch, Canterbury, New Zealand

Part-taker in event organisation and member recruitment.

Santiago, Santiago Metropolitan Region, Chile

Flexible grocery delivery job similar to UberEATS. Responsible to talk by phone with the customers and reply to their grocery inquiries.

Santiago, Santiago Metropolitan, Chile

Mexican Food-truck, where we delivered the best service to customers, and share responsibilities with partners. This was part of a course at Universidad Adolfo Ibañez which consisted of creating our own real entrepreneurship. This included many tasks such as planning, organizing, administrating, accounting, customer service, and hospitality.Nominated to one of the best Entrepreneurship, being in the top 12 of the university (of 150).

Santiago, Santiago Metropolitan, Chile

This was a Christmas casual role in the years 2011, 2012, 2013, and 2014. The role included the following call center, data entry, buying goods, and delivery duties.Experience gain in customer service and self-management because the role did not have a team leader.

Bachelor Of Commerce - Bcom, Economics

In this qualification, a 200-level paper in econometrics gave me practical and theoretical skills on how to model data in EViews. Also had.

Ingenieria Comercial, Business/Commerce, General

Incomplete degree because I transferred to the University of Canterbury in 2020 Gave me practical experience in entrepreneurship.