I bring over 3 years of dedicated experience in customer service, sales, and management, with a strong background in both retail and the Christchurch City Council contact centre. In my retail background, I successfully achieved the annual budget for my store and was recognized as the best salesperson during December, our busiest season. In the contact centre, I earned two prestigious awards – one for achieving a 100% rating in all externally evaluated interactions and the CATER cup, our department's monthly award, for consistently exceeding expectations. Demonstrating my eagerness to grow professionally, I transitioned to the role of Operational Process & Insight Analyst within the contact centre, where I leverage my proven track record to drive positive change and work with data to develop data-driven decisions. Currently excelling in this capacity at Christchurch City, this journey aligns seamlessly with my studies in Bachelor of Commerce with a major in economics. Proactive and dedicated, I consistently exceed expectations, delivering excellence with a passionate and results-driven approach.