Work together with customer/partners to understand and overcome any technical issue improving the operational models/plans of customer premises;Perform and deliver valued argumentation on customer demands;Teamworking skills for delivering the best strategy on business cases;Creating and supporting partners presentations on key customers for developing & delivering projects;Assisting customer on technical solution specification for best fit scenario;Answering RFP´s and… Show more Work together with customer/partners to understand and overcome any technical issue improving the operational models/plans of customer premises;Perform and deliver valued argumentation on customer demands;Teamworking skills for delivering the best strategy on business cases;Creating and supporting partners presentations on key customers for developing & delivering projects;Assisting customer on technical solution specification for best fit scenario;Answering RFP´s and creating full projects technical proposals;Experience on working with large carriers and also small ISP´s on different market verticals;Creating Bill of Materials (BOM) and quotations for partners and directly sales customers;Creating and understanding customer demands on Network devices such as Switches, WDM & OTN, Ethernet Demarcation Devices, GPON & XG(S)PON solutions, Industrial Switches and Routers.ANATEL homologation process. Show less

TAC EngineerLevel 3 customer support for PTN, SDH, PDH, WDM, MW, IP, in all major Brazilian OperatorsCustomer meetings when demanded for critical issues troubleshooting, workaround and solutions;Report elaboration of incidents on Brazil Telecom Operators;Attend Customer needs implementing solutions; Work as backup Team Leader.International Experience in Mexico and Romania for Advance Training on Optical Network Equipments.

Activities: Customer support via phone / email / technical visit;Knowledge in PDH, SDH, MUX, WDM and Switches;Realization of hardware and software testing;Preparation of management reports;Realization of customer training on site in several customers such as OI, Brasil Telecom, Embratel, AES, Telefonica, etc.;Realization of customer approval on access equipment’s;Elaboration of step by step customer’s procedures andconfiguration.

Activities: Check in/Check out of customers;Income balance;Daily reports;