Victor Francis Email and Phone Number

Defined and executed strategy and roadmap for Digital Transformation of Enterprise and in-house custom applications.Business-IT liason with techno-functional expertise across Marketing, Human Resources, Sales, Professional Services, Renewals, Order Management Operations, Fulfillment, Entitlements, Audit & Compliance, Customer Master, Legal, Order Management, Asset Management, Finance and Customer Support/Success. Led entire SDLC process and data migration of largest CRM transformation initiative to-date within TIBCO and managed multiple projects spanning all areas of the Lead to Cash process, Business Intelligence and translation of business strategy to Salesforce execution. IT Ownership of process, on-boarding, requirements, development, testing, release, support and maintenance of 9+ instances of Salesforce.Implemented Subscription Billing and eCommerce initiative using Zuora.Responsible for feasibility evaluations, vendor management and delivery of tools, projects and applications Facilitated Merger and Acquisition IT integration (Jaspersoft, Mashery)Core Enterprise/SAAS Applications: Salesforce (sales and service clouds), Workday/iCIMS/Hirebridge integrations, Clarizen, Apttus, Zuora, Demand Tools, Marketo, Click tools, Revitas, JIRA, SABRIX, Data.com, Service Oriented Architecture(SOA) Integration and Tools, TIBCO Spotfire, DiscoverOrg, LinkedIn, Inside sales, Insight Squared, Employee Contractor on-boarding systems, AMX BPM

Led & managed multiple automation programs for Professional Services Work Order processing, VSOE automation, Salesforce CRM , Employee/Contractor on-boarding system, Data Analytics & Business IntelligenceEstablished and managed Business Analysis, Project & Program plans, Budget, Roll-out Schedules, Resource Procurement, Allocation, Release and Support of highly visible Corporate Applications, Real-Time integrations to Oracle eBiz, Projects, CMS, Applicant tracking system & On-boarding systems (Salesforce, Zuora, Clarizen, Workday, TIBCO Spotfire, Java, TIBCO Integration suites)Responsible for evaluation and selection of new SAAS initiatives (CRM, Subscription Billing)

Established and managed Marketing programs for company launch at web 2.0.Led initiatives for Pre-Sales and marketing of Cloud based PAAS initiatives

Responsible for Management of Health Care solutions. Managed on-site/Offshore teams to deliver Remittance processing/ Revenue Cycle Management solution for the Health Care industry .

Operate as part of the Pre Sales group within the company.Responsible for Product/Solution prototype, C level presentations, education/training the partner channel on using our BPM product.Java, BPM, Imaging Tools, OCR/ICR Technologies